Field Operations and Sales Executive
Application Deadline: 18 August 2026
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Australia
Description
Great People Work Here.
Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business' clear vision for success.
Key Responsibilities
- Field Operational Support:
- Support the third‐party field team to ensure efficient and effective execution- delivering the \"Perfect store\".
- Setting expectations (in collaboration with Sales Team) and ensuring strong compliance via audits / accountability to the execution of agreed plans.
- Complete internal post activity reviews (photos, compliance %, ROI and key learnings - working with the category team)
- Educate internal stakeholders on the KPIs and ROI achieved for each field event, with test & learns tracked across each customer and channel.
- Field Sales Support:
- Complete store visits as part of call cycle to win in Independents stores via improved distribution, promotional off locations and NPD ranging.
- Complete occasional store visits in Corporate Grocery aligned to key activations to ensure compliance and best in class execution.
- Utilise time in field learnings to feed into briefing documents for third party provider.
- Report back to business on any new news in NPD, activations and pricing mechanics in the market.
- Team Coordination:
- Assist in leading and managing the relationship with the third-party field providers Client Services Support person.
- Support in building out Quarterly Business Reviews under the supervision and support of the Business Manager- Distributors, P&C & Field Operations.
- Participate in regular internal team meetings to communicate objectives, activity updates, and address challenges as they arise.
- Collaborate with the category, sales and marketing teams to build strong sales tool kits to support field operations (example one pager sell ins).
- Resource Assistance:
- Help allocate and manage resources such as Merchandiser minutes, Rep priorities, pre-sells, Sales and distribution targets for core and NPD.
- Ensure proper maintenance and utilization of operational resources and technology.
- Compliance and Safety:
- Ensure all field activities comply with company policies, industry regulations, and safety standards.
- Reporting and Documentation:
- Prepare and submit regular reports on field operations, performance metrics, and incident reports under supervision (Compliance, learnings and actions).
- Maintain accurate records of field activities, resource utilization, and team performance (maintained on Sales SharePoint Page).
- Populate investment tracker detailing field cost spend each month.
Skills, Knowledge and Expertise
- Prior Field / Sales experience – Ideally as a Sales Rep in Independents Channel for minimum 1-2 years.
- Ideally tertiary qualified: Bachelor of business / commerce
- Strong communication skills
- Strong selling skills
- Problem solving/ critical thinking ability
- Detail-oriented (accurate and self-organised)
- Motivated and passionate (energised by making improvements)
- Ability to collaborate effectively across teams and third parties
Benefits
- Additional 1% Superannuation
- Birthday Day Leave
- Free Twinings Co products
- Access to LinkedIn Learning
- Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
