At a Glance
- Tasks: Deliver exceptional customer service and support clients with Tunstall's assistive technologies.
- Company: Join Tunstall, a global leader in telecare solutions, making a real difference every day.
- Benefits: Enjoy a competitive salary, free gym access, and company-paid wellbeing counselling.
- Other info: Hybrid work options available after training, with no weekend or evening shifts.
- Why this job: Help people maintain independence while working in a supportive and fun environment.
- Qualifications: Customer service experience, empathy, and strong communication skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
Make a Real Difference - Every Day!
About us
As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.
What there is
- That feel-good feeling to help people who need it
- Great training and onboarding into the team
- Amazing and supportive leaders
- Secure a full-time, 38-hour-per-week role that is worked during business hours - no weekend or evening work!
- Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)
About the role
As a Growth and Customer Engagement Consultant, you will deliver high-quality end-to-end customer service, supporting community, government, and direct Tunstall clients. You will recommend suitable Tunstall products and services, manage leads, and ensure a seamless onboarding experience for new and existing customers. Your role is key to providing an exceptional customer experience, maintaining accurate records, and supporting the growth of Tunstall's client portfolio.
Responsibilities
- Be a primary point of contact (via phone and email) for product and service enquiries
- Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
- Respond to new and current client telephone calls and online enquiries
- Manage assigned leads, follow up on opportunities, and support campaign initiatives
- Accurately complete all documentation and admin required
- Recommend the most suitable products, explaining how they work to existing and new clients
- Answer alarm enquiries for new customers
- Troubleshoot non-urgent medical alarm enquiries
The successful candidates will have:
- The ability to demonstrate empathy and patience, be an engaging 'people person'
- Proven experience in customer service or sales
- Excellent resilience and listening skills
- Ability to think on your feet and make decisions
- Computer-literate with the ability to pick up new systems quickly
- Superb phone manner and attention to detail with written communications
- Have a positive, team-player mindset
Why join Tunstall?
We offer a range of benefits to support your success and wellbeing:
- Competitive salary
- Free onsite gym and coffee machine
- Fun cultural team events and recognition
- Company-paid employee wellbeing counselling, plus perks and discounts
- Training opportunities in a performance-for-purpose company
- Free parking (onsite and nearby)
Diversity and Inclusion
At Tunstall, we're proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.
You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you've got the role, including your Police Check and NDIS Worker Check.
Customer Engagement Consultant employer: Tunstall
Tunstall is an exceptional employer that prioritises the wellbeing and growth of its employees while making a meaningful impact in the community. With a supportive work culture, comprehensive training, and a focus on diversity and inclusion, employees enjoy a fulfilling career with opportunities for personal development. The hybrid working options and competitive benefits, including a free onsite gym and wellness counselling, make Tunstall a standout choice for those looking to contribute to a purpose-driven organisation.
