Assistant Cellar Door Manager in Pokolbin

This is an amazing opportunity for a motivated individual looking for a career trajectory in the wine industry. A full-time position, this role will require a broad range of wine industry sales and marketing skills, supported by mentoring from seasoned professionals at one of the Hunter's most awarded Cellar Doors.

Working alongside our Cellar Door Manager (CDM), you will be responsible for delighting visitors to the Cellar Door as well as effectively contributing to the overall management of the Tulloch Wines cellar door sales facility and its profitability.

You will be responsible for the supervision and maintenance of the day-to-day operation of the Tulloch Cellar Door Sales (CDS), including:

• Sales and customer service, ensuring the Cellar Door and its staff are always well presented and operating at their highest capabilities.
• Stock maintenance and stock takes, ensuring stock takes are completed as directed (minimum monthly) and liaising with the CEO and/or Financial Controller about any stock issues or discrepancies.
• Developing systems that ensure any stock movements are accurately recorded and reported.
• General maintenance of the Cellar Door facility and its grounds.
• Administration and accurate record keeping of all daily sales figures.
• Managing a working relationship with CDM and staff and leading them by example.
• Conducting group or private tastings and ensuring there is a workable roster for these tastings.
• Assisting with the maintenance of accurate and professional records of stock orders, deliveries, requests etc., ensuring deliveries and orders are attended to efficiently and professionally.
• Ensuring the cellar door is always well organised and clean.
• Maintaining, observing and ensuring all staff in the Cellar Door carry out their roles according to Work Health & Safety standards.
• Maintaining, observing and ensuring all staff in the Cellar Door hold the correct and legally required certification for the Responsible Service of Alcohol and maintaining a record of these qualifications for all staff.
• Assisting as required with offsite events – both Member and consumer events, including preparation, working at these events, and wrap-up.
• Coordinating staff training for new employees at Tulloch Cellar Door and ensuring that current staff maintain and grow their knowledge.
• In conjunction with the CDM, creating a staff roster to ensure appropriate staffing levels at all times.
• Participating in successful collaboration with corporate customers and delivering a variety of tasting experiences both on-site and off-site.
• Ordering consumables required for Cellar Door and Cellar Door Tasting Experiences.
• Managing the relationship with third party organisations and facilitating corporate client activities as required.
• Experience with setting sales targets and motivating the team to regularly reach these is essential.

This position requires someone with a special talent and charisma, who genuinely enjoys delivering exceptional customer experiences. You must be customer centric, driven, friendly, agile, pragmatic, a problem solver with a can-do attitude, have hospitality experience and an exemplary work ethic. These are just some of the personal assets you will need to be the successful candidate to join our fast-paced team.

Minimum 2-3 years of cellar door or hospitality management experience required. RSA is a must as is the need to be flexible, committed and dedicated to building your career in the wine industry. Strong wine knowledge including an understanding of the winemaking processes is essential. WSET Level 1 or equivalent wine qualification preferred. Must have strong proficiency across many MS Office programs and have some concept of ecommerce, digital marketing capabilities and CRM. Experience with Rezdy or similar is an advantage. Experience with POS systems is essential. Proficiency in booking platforms (Rezdy preferred), CRM systems, and MS Office Suite required.

Salary commensurate with experience. Weekend work required. Must have legal right to work in Australia. Valid driver's licence required for offsite events and client visits.