At a Glance
- Tasks: Assist customers with inquiries and maintain high satisfaction levels.
- Company: Tuiss Blinds Online, a supportive and inclusive workplace.
- Benefits: Full training, discounts on products, paid birthday leave, and growth opportunities.
- Other info: Enjoy a positive work culture that promotes personal and professional development.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Experience in customer service preferred but not required; full training provided.
The predicted salary is between 29700 - 36300 $ per year.
Entry Level Customer Service Representative – E-Commerce & Customer Support
Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI's.
Key responsibilities
Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.
Reviewing and taking customer orders over the phone.
Accurate generation of customer quotations.
Accurate generation of customer orders.
Assisting with product information and troubleshooting enquiries.
Effective record keeping on customer records during each contact.
Liaising with suppliers for manufacturing updates and enquiries.
Liaising with freight carriers for freight and delivery enquiries.
Liaising with various organisational departments.
Assessing and submitting faulty product rework requests when required.
About you
- Inbound call centre: 1 year (Preferred)
- Outbound call centre: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Full In-House Training provided
- Promoting a healthy work/life balance
- Discounts on Tuiss products
- Get your birthday as paid time off each year
- Opportunity for further growth and development within the organisation
About us
Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves.
Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures opportunity for growth and further development.
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Entry Level Customer Service Representative in Melbourne employer: Tuiss Blinds Online
At Tuiss Blinds Online, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a Home Styling Ecommerce Merchandiser, you'll enjoy opportunities for professional growth while working in a dynamic environment that values creativity and innovation. Located in a bustling area, our team benefits from a supportive atmosphere and the chance to make a meaningful impact in the world of online interior design.
