At a Glance
- Tasks: Assist customers with inquiries and orders while maintaining high satisfaction levels.
- Company: Tuiss Blinds Online, a supportive and inclusive workplace.
- Benefits: Full training, discounts on products, paid birthday leave, and growth opportunities.
- Other info: Enjoy a positive work culture that promotes personal and professional development.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred but not required; full training provided.
The predicted salary is between 29700 - 36300 $ per year.
Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI's.
Key responsibilities:
- Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.
- Reviewing and taking customer orders over the phone.
- Accurate generation of customer quotations.
- Accurate generation of customer orders.
- Assisting with product information and troubleshooting enquiries.
- Effective record keeping on customer records during each contact.
- Liaising with suppliers for manufacturing updates and enquiries.
- Liaising with freight carriers for freight and delivery enquiries.
- Liaising with various organisational departments.
- Assessing and submitting faulty product rework requests when required.
About you:
- Inbound call centre: 1 year (Preferred)
- Outbound call centre: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Full In-House Training provided
- Promoting a healthy work/life balance
- Discounts on Tuiss products
- Get your birthday as paid time off each year
- Opportunity for further growth and development within the organisation
About us:
Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves. Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures opportunity for growth and further development.
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Entry-Level CSR: E-Commerce Support & Growth in Melbourne employer: Tuiss Blinds Online
At Tuiss Blinds Online, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to thrive. As a Home Styling Ecommerce Merchandiser, you'll enjoy opportunities for professional growth while working in a dynamic environment that values creativity and innovation. Located in a bustling area, our team benefits from a supportive atmosphere and the chance to make a meaningful impact in the world of online interior design.
