At a Glance
- Tasks: Help customers with their insurance needs and provide exceptional service.
- Company: Join TSA Group, a vibrant and supportive Australian-owned business.
- Benefits: Paid training, competitive salary, bonuses, and flexible work options.
- Other info: Enjoy a fun team environment with opportunities for career growth.
- Why this job: Make a real difference by helping customers make informed decisions.
- Qualifications: Great communication skills and a willingness to learn.
The predicted salary is between 40 - 40 $ per hour.
Are you looking for an exciting opportunity within the Insurance industry helping a variety of customers all across Australia? We are currently looking for customer‑centric superstars to join our vibrant and energetic team! No experience necessary, we will teach you everything you need to know!
As a Sales & Service Consultant for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.
This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NRMA. It's an excellent entry‑level opportunity with continued support and development.
What You'll Be Doing:
- Handling a high volume of inbound calls, helping customers with their insurance needs.
- Use effective communication skills to build rapport and provide engaging customer experiences.
- Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA).
- Be flexible with hours to ensure we're available when our customers need us.
Why You'll Love Working with Us:
- Paid Training & Salary Progression: During your paid training, onboarding and supported transition, you'll receive a base salary of $55,800 + Super. Following successful completion of your training and transition into production, your base salary will increase to $58,220 + Super.
- Monthly Incentive: You will also be eligible to receive a monthly incentive based on your key performance indicators, after your training period.
- Rosters Available: Start with a 6‑week training period, Monday - Friday, before moving into the following roster: Monday - Sunday, 7 AM - 8 PM, with hybrid opportunities available after exiting probation.
- Working Weekends: Enjoy additional penalty rates for all weekend shifts, earning over $40 per hour!
- Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
- Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
- Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, discounts on health insurance, and more.
- Career Growth: Receive ongoing professional development, career progression, and 6 weeks of fully paid comprehensive training to set you up for success.
What Makes You Perfect for This Role:
- Must be based in the Greater Melbourne Area.
- Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
- Strong computer literacy and multitasking abilities.
- Self‑motivation and a desire to push yourself to new heights.
- Openness to learning new skills, implementing them, and celebrating your successes.
- Resilience and the ability to perform at your best.
- A solution‑oriented mindset, always ready to solve problems.
- A fixed internet connection and a suitable work‑from‑home setup.
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.
Sales & Service Insurance Consultant in Melbourne employer: TSA Group
At TSA Group, we pride ourselves on being an exceptional employer that values our employees and fosters a vibrant work culture. With comprehensive training, ongoing professional development, and a supportive team environment, we empower our Sales & Service Insurance Consultants to thrive while enjoying competitive salaries and flexible working arrangements. Located in the Greater Melbourne Area, we offer meaningful work that not only supports our customers but also provides ample opportunities for career growth and recognition.
