At a Glance
- Tasks: Help customers maximise their data and improve workflows in a remote role.
- Company: Join Trustana, a leading B2B SaaS company transforming retail technology.
- Benefits: Remote work, exposure to global markets, and opportunities for career growth.
- Other info: Small team environment with high ownership and direct influence on projects.
- Why this job: Make a real impact by solving customer problems with innovative data solutions.
- Qualifications: 2-3 years in Customer Success or similar roles, strong communication skills.
The predicted salary is between 121500 - 148500 $ per year.
Location: Australia (Remote)
Industry: B2B SaaS | Product Data | AI | Retail Technology
About Trustana
Trustana helps retailers, distributors, and brands manage and enrich product data so it can be used across e-commerce, marketplaces, and AI systems. Our platform helps customers clean, structure, and optimize large product catalogs so they can improve discovery, automation, and digital sales performance.
The Role
We’re looking for someone who enjoys working closely with customers and helping them get real value from their data. You’ll guide customers through onboarding, understand how they manage product data today, and help them improve workflows. You’ll also explore simple use cases assisting Sales, that show how better data can improve search, content, and automation.
What You’ll Do
- Build simple proof-of-concept use cases to demonstrate value
- Support onboarding and help customers structure and improve their product data
- Understand customer workflows and guide them toward better usage of the platform
- Drive adoption, customer satisfaction, and ongoing usage
- Support renewals and identify growth opportunities
- Share customer insights with product and engineering teams
What We’re Looking For
- 2-3 years in Customer Success or similar roles in B2B SaaS
- Strong focus on onboarding, adoption, and customer outcomes
- Comfortable working with data (e.g. spreadsheets, product catalogs)
- Curious and proactive, open to exploring new tools including AI
- Strong communication skills and ability to simplify complex ideas
Why Join
- Work on real customer problems with real data
- Exposure to global customers across multiple markets
- Opportunity to grow into product, strategy, or technical roles
- Small team, high ownership, direct impact
Bonus Experience
- Product Information Management (PIM) platforms
- E-commerce or marketplace systems
- Retail technology platforms
- Working with large datasets or catalog data
What You’ll Get
- Work with real product datasets from global retailers and brands
- Experiment with AI tools applied to real customer workflows
- Exposure to customers across Asia, Europe, and the Americas
- Opportunity to grow into product, solutions, or strategy roles
- A startup environment where you can help shape how customer solutions and onboarding evolve
Customer Success Representative in Sydney employer: Trustana Singaporeltd
At Trustana, we pride ourselves on being an exceptional employer that values innovation and collaboration. As a Customer Success Representative, you'll enjoy a dynamic remote work environment in Australia, where you can make a direct impact on customer satisfaction while working with cutting-edge AI and data solutions. With opportunities for professional growth into product or strategy roles, and the chance to engage with global customers, Trustana offers a unique platform for meaningful and rewarding employment.
