Are you an experienced Social Worker or Allied Health professional with a passion for supporting vulnerable people and leading high-performing teams?
This is an opportunity to combine your leadership expertise and professional experience to make a genuine difference in the lives of veterans and their families experiencing, or at risk of, homelessness.
Our client is a highly respected, purpose-driven not-for-profit organisation dedicated to supporting the veteran and Defence community through practical assistance, advocacy, wellbeing services and meaningful connections.
They are seeking an experienced Team Leader - Housing Support to lead a dedicated team delivering specialist homelessness and housing support services to veterans and their families.
About the role
Reporting to the Wellbeing Manager, you will lead a geographically dispersed team of Housing Support Practitioners, ensuring the delivery of high-quality, person-centred support to veterans experiencing housing insecurity, homelessness and financial hardship.
This is a hands-on leadership position combining people management, case oversight, stakeholder engagement and direct service delivery. You will also maintain a small caseload, ensuring you remain connected to the clients and challenges faced by your team.
Key responsibilities
- Lead, mentor and develop a team of Housing Support Practitioners across multiple locations.
- Provide clinical and operational supervision, coaching and guidance to ensure high-quality service delivery.
- Oversee case management, including reviewing case plans, monitoring complex cases and supporting appropriate interventions.
- Maintain a small client caseload
- Monitor team workloads, capacity and performance to ensure effective service delivery.
- Build and maintain strong relationships with government agencies, community organisations, specialist housing providers and veteran support networks.
- Work collaboratively with internal teams and external stakeholders to achieve positive outcomes for veterans and their families.
- Ensure compliance with relevant legislation, organisational policies, funding requirements and professional standards.
- Drive continuous improvement, team engagement and a positive, supportive workplace culture.
About you
You are a compassionate and capable leader who understands the complexities of working with vulnerable individuals and families. You bring a balanced approach to leadership, combining empathy and sound professional judgement with accountability, operational focus and a commitment to service excellence.
To be successful, you will bring
- A degree in Social Work, Human Services, Health Sciences or a relevant Allied Health discipline, with eligibility for registration or full membership with the relevant professional body (AASW, PACFA or AHPRA).
- At least 2-3 years' experience in a team leadership or supervisory role.
- Demonstrated experience in person-centred, strengths-based case management.
- Strong knowledge of, or experience working with, homelessness, housing insecurity and complex client needs.
- Proven ability to lead, motivate, mentor and develop a team.
- Confidence in managing complex cases, providing supervision and supporting sound case management decisions.
- Highly developed communication, relationship-building and stakeholder engagement skills.
- Strong organisational skills, with the ability to manage competing priorities and operational demands.
- A genuine commitment to working with empathy, professionalism and integrity in sensitive environments.
- A current Queensland C Class driver's licence and willingness to travel across the region as required.
Desirable
Experience within a specialist homelessness service, community services organisation or an understanding of the Australian Defence Force and veteran community.
Why consider this opportunity?
This is more than a leadership role. It is an opportunity to contribute to a service that provides meaningful support to people who have served our country and their families.
You will join a values-led organisation where your leadership will directly influence service quality, team development and outcomes for a community that deserves dedicated support.
Benefits
- The opportunity to lead a passionate and committed team.
- A meaningful leadership role with a direct community impact.
- The opportunity to contribute to innovative and evolving veteran support services.
- A collaborative and purpose-driven working environment.
- The ability to combine professional expertise with genuine social impact.
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Team Leader Housing Support in Brisbane employer: Troocoo Pty
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