At a Glance
- Tasks: Engage superannuation members through calls and digital channels, providing valuable advice.
- Company: Brighter Super, a member-owned superannuation fund with over 60 years of history.
- Benefits: Flexible working, parental leave, cultural leave, and holistic well-being offerings.
- Other info: Join a supportive team in a fast-paced, evolving environment.
- Why this job: Make a real impact while helping members navigate their financial journeys.
- Qualifications: Strong communication skills, sales-savvy, and a passion for helping others.
The predicted salary is between 54000 - 66000 $ per year.
At Brighter Super our members and our people come first. We are dedicated to being right by our members’ sides, empowering them to retire with confidence. Everything we do is guided by genuine personal connections and a strong sense of purpose. We’re a 100% member owned, Queensland based superannuation fund, with a proud history supporting members for over 60 years. Today, we support over 340,000 members and more than $36 billion in funds under management, serving people from government, finance, electrical and energy industries as well as the wider community.
Our success is driven by our people. The Brighter Super team live our values every day:
- Aspiring for our Members
- Performance with Purpose
- Winning Together
We’re committed to creating a workplace where people feel valued, supported and empowered to do their best work. Collaboration, growth and inclusion matter here, because when our people thrive, so do our members.
About your new Role:
This is a proactive, sales-oriented role focused on engaging superannuation members through outbound calls and digital channels. The position is ideal for individuals looking to transition from traditional contact centre work into a more consultative, results-driven environment.
- Engage in meaningful, advice-driven conversations—not just transactional calls
- Support members through key life stages like retirement, career changes, and insurance decisions
- Deliver 15-minute Super Health Checks to educate members on their superannuation and retirement goals
- Provide engaging general advice, while seeking opportunities to refer members to our personal advice team
- Make outbound calls daily using structured scripts and open questioning techniques
- Use CRM tools to track member journeys and respond to marketing-led outreach triggers
- Build rapport quickly and transition into consultative, value-based conversations
- Performance incentives available for top achievers, rewarding excellence and results
- Thrive in a high-volume, fast-paced environment with strong team support and coaching
- Join a digital-first, member-focused team that’s evolving and growing
Role can be based in Brisbane and Townsville.
About You:
You’re a natural communicator who thrives in fast-paced environments and brings energy, empathy, and purpose to every conversation. You’re driven by results, curious by nature, and ready to grow within a team that’s evolving and making a real impact.
- Personable and conversational, with the ability to build rapport quickly
- Resilient and self-motivated, maintaining focus and energy across high volumes
- Sales-savvy and goal-oriented, with a clear focus on KPIs and conversion outcomes
- Strong communication skills and a genuine passion for helping others
- Detail-conscious and compliant, with an understanding of regulatory frameworks
- Curious and growth-minded, eager to learn and take on new challenges
- Comfortable working in a structured, performance-driven environment
- Brings warmth, enthusiasm, and a member-first mindset to every interaction
Why choose Brighter Super:
We’re committed to building an inclusive workplace where everyone feels they belong. We value diverse perspectives and welcome applications from people of all backgrounds and abilities who share our values and want to be part of building a brighter future. We pride ourselves on being a great place to work, where you matter!
Here are some things that you will be able to enjoy:
- Flexible and hybrid ways of working
- Up to 18 weeks paid parental leave + super
- Purchased leave
- Cultural leave
- Reward and recognition program
- Employee Assistance Program
- Holistic benefits and well-being offerings
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