At a Glance
- Tasks: Lead and develop a team of Claims Leaders in a transformative environment.
- Company: Purpose-driven Queensland insurer focused on people and innovation.
- Benefits: Flexible hybrid model, personalised learning, and study assistance.
- Other info: Collaborative culture with opportunities for growth and development.
- Why this job: Shape a claims function during a major transformation and make a real impact.
- Qualifications: Proven leadership experience in claims management or related fields.
The predicted salary is between 121680 - 148720 $ per year.
Troocoo is partnering with a well-respected, purpose-driven Queensland insurer to appoint an experienced manager into its claims function. The business is investing in its people and in a significant transformation, which makes this an ideal time to join and help shape what comes next.
The role involves leading a team of five to six Claims Leaders within a liability-focused claims area. Your leaders already bring strong technical expertise, so your focus is on leadership: lifting their capability, building a high-performing culture and helping them lead their own teams confidently through change. You’ll also engage directly with employers and contribute to strategy across the claims function.
What your days will look like:
- Coaching and developing your Claims Leaders so they can get the best from their teams
- Translating business decisions into clear direction your leaders can take back to their teams
- Leading through change with empathy, while keeping your teams focused on performance and outcomes
- Building trusted relationships with employers and key stakeholders
- Using data and insights to drive performance and identify where to focus next
- Working alongside a collaborative senior leadership group that genuinely backs each other
What you’ll bring:
- Proven experience leading team leaders or managers, ideally across multiple teams
- A background in workers compensation, personal injury, liability or claims management within a large insurer, scheme or organisation (government backgrounds with strong commercial exposure will also be considered)
- A track record of leading teams through significant change and managing change fatigue
- A commercial, performance-focused mindset, balanced with genuine empathy for your people and customers
- Confidence engaging with employers and senior stakeholders
Why this role stands out:
- Real influence: help shape a claims function in the middle of a major transformation
- Genuine flexibility: a 50/50 hybrid model from a central Brisbane CBD office
- Room to grow: personalised learning and development, plus study assistance
- Work that matters: every decision your teams make helps someone get their life back on track
Manager, Claims in Brisbane employer: Troocoo Pty
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