At a Glance
- Tasks: Deliver exceptional visitor experiences and lead the Concierge team in Melbourne.
- Company: Join Trippas White Group, a supportive and inclusive hospitality leader.
- Benefits: Enjoy staff discounts, food provided, and career development opportunities.
- Other info: Flexible work environment with recognition for high performance.
- Why this job: Make a real impact by creating memorable experiences for clients and guests.
- Qualifications: 3+ years in concierge or guest services with strong leadership skills.
The predicted salary is between 58500 - 71500 $ per year.
Full-Time Position | Full-Time Working Rights Required
Are You Ready for Your Next Challenge?
We are seeking an experienced and service-focused Senior Concierge to join our team in Melbourne.
This is an exciting opportunityfor a hospitality or corporate concierge professional looking to take the nextstep in their career and help deliver exceptional workplace experiences for ourclients, employees, and guests.
As Senior Concierge, you will be responsible for managingthe daily visitor experience, partnering with Reception on all site welcomeactivities, and ensuring the smooth operation of Concierge services.
You willplay a key role in creating exceptional experiences for both internal andexternal clients.
About the Role
- Delivera premium visitor and workplace experience for clients, employees, andguests.
- Providehands-on leadership and support to the Concierge and Reception teams.
- Coordinatedaily operations, team coverage, handovers, and changing businesspriorities.
- Supportthe onboarding, coaching, and development of team members.
- Actas an escalation point for client, visitor, and operational matters.
- Buildstrong relationships with clients, building management, and on-sitesecurity.
- Maintainaccurate operational records, reporting, and team communications.
- Identifyopportunities to enhance the client experience and improve servicedelivery.
- Supportworkplace events, experiences, and engagement initiatives.
About You
- Atleast 3 years' experience in a concierge, reception, front-of-house, orguest services role.
- Experiencewithin a premium hotel, corporate workplace, or A-grade commercialenvironment.
- Strongleadership, coaching, or team support experience.
- Excellentcommunication and stakeholder management skills.
- Strongorganisational and administrative abilities.
- Proficiencyin Microsoft Office and workplace technology systems.
- Aproactive approach, sound judgement, and a commitment to exceptionalcustomer service.
- Flexibleand adaptable in a dynamic environment.
Why Join Us?
- Supportive, inclusive, and people-focused culture.
- Careerdevelopment and cross-training opportunities.
- Recognitionand rewards for high performance.
- Staffdiscounts of up to 50% across our iconic Australian venues.
- Foodand coffee provided.
- Refer-a-Friendprogram with referral bonuses.
If you are passionate about delivering exceptional serviceand creating memorable experiences, we'd love to hear from you.
Trippas White Group is an Equal Opportunity Employer andencourages Aboriginal and Torres Strait Islander peoples to apply.
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Senior Concierge – Melbourne employer: Trippas White Group
Trippas White Group is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Sydney. With a strong focus on employee growth, you will have access to professional development opportunities while working in a prestigious location like the National Gallery of Australia, where your contributions to premium events will be both meaningful and rewarding.
