At a Glance
- Tasks: Answer emergency calls and provide critical support to those in need.
- Company: Join Triple Zero Victoria, a vital link to emergency services in Australia.
- Benefits: Enjoy flexible work, paid training, and generous leave entitlements.
- Other info: Dynamic team environment with clear career progression opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 47250 - 57750 $ per year.
Triple Zero Victoria is currently recruiting Emergency Communications Officers at all our locations for commencement in 2026. We are always eager to connect with talented individuals to join Triple Zero Victoria. Applications are continuously assessed as they are received, and we encourage you to apply. The position will remain open and we look forward to reviewing your application.
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24‑hour emergency call‑taking and dispatch services for Police, Fire, Ambulance and VICSES. This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field. We love the work that we do, it is meaningful, inspiring and makes a difference to people’s lives.
About The Role
Emergency Communications Officers (Triple Zero Call‑takers) receive and process all emergency and non‑emergency Triple Zero calls from the public and other emergency service agencies. Every day is different and rewarding. You could be helping someone in their worst moment and they will rely on you for your composure and ability to guide them through the call. You will be well supported from your first day with us, with fully paid comprehensive training before you then start talking real Triple Zero calls with your teammates and team leaders on hand to support, guide and help whatever the circumstances.
About You
- Enjoy working in a busy environment where multi‑tasking with high attention to detail is the norm
- Are tech‑savvy enough to use multiple software systems whilst under pressure
- Have proven persistence and good decision‑making capabilities
- Communicate effectively by listening, showing empathy, and adapting your style to the situation
- Maintain a calm, resilient composure in stressful situations
- Demonstrate the highest standards of professional conduct and support for others
- Learn quickly, developing your capability whilst embracing constructive feedback
What We Can Offer You
- Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) awarded upon consolidation
- Clearly defined career progression, support and upskilling
- Attractive pay and conditions including 5 weeks annual leave per year
- Paid 30‑minute break every 90 minutes through your shift
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and family gym membership
- Access to on‑site gyms at all our sites
- Memberlink discount card, accepted by 1,000s of retailers and services providers
- Staff reward and recognition programmes
- Free staff parking at all our sites
- Salary packaging options after an initial service period
Ready To Take The Call? Click the ‘Apply now’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position. All applications must be submitted via the Triple Zero Victoria Careers Portal and we require a mandatory application form to accompany your application.
Emergency Communications Officer – Williams Landing in Melbourne employer: Triple Zero Victoria
Triple Zero Victoria is an exceptional employer, offering a unique opportunity to contribute to the safety and well-being of the Victorian community through its critical emergency services. With a strong commitment to employee growth, flexible working arrangements, and a supportive work culture that values diversity and inclusion, employees can thrive in their roles while making a meaningful impact. The Burwood East location provides convenient access and free staff parking, enhancing the overall work experience for all team members.
