Trinity Motors Pty Ltd is seeking an experienced Service Advisor to join our automotive service department in Cairns, QLD. This is a full-time position. As a Service Advisor, you will be the critical link between our customers and our service technicians, ensuring every client receives exceptional service and support. Your role is essential to maintaining customer satisfaction, building long-term relationships, and driving the success of our service department. You will be responsible for managing customer interactions, coordinating service schedules, and ensuring all work is completed to the highest standards.
Key responsibilities:
Greeting customers in a professional and friendly manner, understanding their service needs and vehicle concerns
Providing accurate estimates and quotations for vehicle repairs and maintenance work
Scheduling service appointments and managing the workshop calendar efficiently
Communicating with customers throughout the service process, keeping them informed of progress and any additional work requirements
Preparing work orders with detailed descriptions of customer requests and vehicle issues
Coordinating between customers, technicians and management to ensure timely job completion
Processing invoices, payments and warranty claims accurately
Building and maintaining positive customer relationships to encourage repeat business and referrals
Identifying upselling opportunities for additional services or products
Maintaining accurate service records and customer database information
Resolving customer complaints or concerns professionally and promptly
Assisting with administrative tasks related to the service department
What we're looking for:
Previous experience working as a Service Advisor in an automotive service environment
Strong knowledge of vehicle maintenance, repairs and automotive terminology
Excellent communication and interpersonal skills with the ability to explain technical information clearly to customers
Outstanding customer service abilities with a commitment to achieving high levels of customer satisfaction
Proficiency with computer systems and automotive service management software
Ability to multitask and manage multiple customer requests simultaneously in a busy environment
Strong organisational and time management skills
Attention to detail and accuracy in processing paperwork and financial transactions
Problem-solving skills and the ability to remain calm under pressure
A professional appearance and positive attitude
Valid driver's licence and reliable transport
Preferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications
Working experience with EraPower, Triage, Podium and Dealer studio an advantage.
Trinity Motors Pty Ltd is committed to providing our team members with a rewarding work environment and competitive benefits.
The Package:
- Base Salary: $85,000 per year
- Weekly and Monthly KPI incentives: variable bonuses tied to performance.
- Relocation expenses to be discussed with the successful applicant.
- Retention Bonus to be discussed with the successful applicant.
- Access to TWG Employee Benefit Program.
The relocation and retention offer is designed to make your move stress-free — covering relocation costs and giving you financial certainty as you settle into Cairns life.
Life in Cairns, More Than Just a Job.
Great Barrier Reef & Daintree at Your Doorstep
Two of the world's greatest natural wonders, right at your front door. Weekend diving, snorkelling, and rainforest hikes become part of your normal life.
Cairns enjoys warm, sunny weather almost every day of the year, perfect for outdoor enthusiasts, families, and anyone who's had enough of cold winters.
Housing is significantly more affordable than Sydney, Melbourne or Brisbane. Your dollar stretches further, meaning a better quality of life on a comparable income.
Strong Community Feel
Cairns has a warm, welcoming community. Your new employer actively supports local sports teams, charities and events, so you'll feel at home quickly.
Cairns Airport offers direct flights to Brisbane, Sydney, Melbourne, Adelaide, Perth and international destinations. The rest of Australia is never far away.
About us
Trinity Motors Pty Ltd is a trusted automotive service provider serving the Cairns community with excellence and reliability. We specialise in providing high-quality vehicle servicing, repairs and maintenance across a wide range of vehicle makes and models. Our team is dedicated to delivering outstanding customer service and workmanship, ensuring that every vehicle that leaves our workshop is in perfect condition. We pride ourselves on our professional staff, modern facilities and commitment to customer satisfaction. We are an established business with a strong reputation built on integrity, expertise and the pursuit of excellence in all that we do.
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Aftersales Service Advisor employer: Trinity Motors
Trinity Auto Group Pty Ltd is an exceptional employer located in the beautiful Cairns, QLD, offering a supportive and rewarding workplace culture that prioritises employee development and recognition. With competitive remuneration packages, ongoing training, and a collaborative team environment, employees are empowered to excel in their roles while enjoying the stunning natural surroundings of Tropical FNQ. The company also fosters a strong community feel, actively supporting local initiatives and providing unique benefits such as relocation assistance and access to exclusive employee programs.
