Junior Receptionist / Administration Officer

Trinity Advisory is a multi-award-winning firm specialising in accounting, business advisory, and coaching services tailored for small business owners. We take great joy in guiding small business owners from the trap of "self-employment" to the freedom of true "business ownership." Our mission is to provide proactive, dynamic advice by using each client’s personal “why” with the story behind their financial data to drive business success.

Our Core Values:

• Go Above & Beyond: Taking initiative to exceed expectations and always striving to delight.
• Cultivate Positive Relationships: Showing kindness, respect, and maintaining open, honest communication.
• Take Responsibility: Owning our actions and results, celebrating successes, and learning from challenges.
• Embrace Teamwork: Delivering better outcomes through collaboration.
• Deeply Curious: We are always asking questions to understand the real "Why" behind every decision.
• Give Back: Engaging with and supporting the community around us.

We have an exciting opportunity for a Junior Reception & Administration Officer to join our Cairns office. This is a front-of-house and office allrounder role, ideal for someone looking to start or develop their career in administration within a supportive and professional environment. Previous experience is preferred but not essential, as full training and ongoing support will be provided.

As the first point of contact for our clients, you'll bring a friendly, positive attitude, professionalism and a willingness to learn, while assisting with the smooth running of day-to-day office and administrative operations. You will work closely with our directors, accountants and advisory team, providing administrative support, assisting with workflows and developing your skills across a variety of reception and office processes.

Key Responsibilities:

• Deliver a warm, professional first impression by welcoming clients and visitors and confidently managing incoming calls and client enquiries.
• Coordinate client meetings, including room preparation, refreshments, and logistical support.
• Assist with client onboarding and offboarding processes, ensuring documentation, records, and system updates are handled accurately and efficiently.
• Provide high-level administrative support to the accounting and management team, including calendar management, correspondence preparation, report formatting, and proactive schedule coordination.
• Handle all incoming and outgoing mail, couriers, and deliveries, while maintaining organised and efficient office workflows.
• Monitor office and kitchen supplies and ensure the reception, meeting rooms, kitchen, and general office areas remain tidy, well-presented, and professional.
• Assist with internal and client events, including catering, setup, and coordination.
• Undertake general office administration and ad-hoc tasks as required to support clients and the wider team.
• Liaise with clients regarding required documents, forms, signatures, and follow-ups to ensure a seamless client experience.
• Maintain accurate client data and records within practice management and CRM systems.
• Assist with the collation, preparation, and distribution of documents for key deadlines, client meetings, and advisory work.
• Work closely with the advisory team to support efficient workflows and strong client outcomes.

About You:

You are a friendly, motivated and organised individual who enjoys helping others and is eager to learn and develop new skills. You take pride in your work, have a positive attitude and are willing to take initiative.

You will ideally bring:

• Previous experience in reception, administration or customer service is preferred but not essential.
• Good computer skills, particularly Microsoft Office (Outlook, Word, Excel), and a willingness to learn new systems.
• A professional, friendly and confident phone manner.
• A positive attitude and a genuine passion for providing excellent client service.
• Good written and verbal communication skills.
• Strong organisation and time-management skills, with the ability to manage multiple tasks.
• High attention to detail and a professional presentation.
• A willingness to learn, take initiative and ask questions when needed.
• The ability to work independently and as part of a team.
• A current driver's licence.
• Experience with accounting or practice management software (e.g. Xero, FYI Docs or similar) will be highly regarded but is not required.

Why You’ll Love Working with Us:

• Supportive Culture: Join a team that feels like family.
• Extensive Training: We’ll prepare you with everything you need to thrive in this role.
• Career Growth: Opportunity to develop your skills and grow within the firm.
• Work-Life Balance: Enjoy early finishes every Friday at 1:00 PM!

This opportunity presents an ideal pathway for someone looking to begin or build their career in business administration, with plenty of opportunities to learn and grow in a professional environment.