Location: Townsville, Queensland
Employment Type: Full-Time | Maximum Term Contract (2 Years)
Lead Integrated Services That Make a Real Impact
Are you an experienced operational leader who excels at leading teams, building strong client relationships and delivering exceptional service outcomes?
Trident Services is seeking a passionate Duty Manager to oversee the delivery of integrated cleaning, security and facilities services at a major client site in Townsville. This is a unique opportunity to lead a diverse team, drive operational excellence and make a meaningful impact within a high-profile contract.
Joining us on a two-year maximum term contract, you'll play a key role in ensuring service quality, compliance and continuous improvement while creating a positive experience for both our clients and people.
About the Role
Reporting to the Key Account Manager, you will lead day-to-day operations across integrated facilities services, including cleaning, security, and customer service. You'll provide strong leadership, ensure contract performance and build trusted relationships with clients and stakeholders.
Key Responsibilities
- Lead daily service operations and deliver exceptional outcomes.
- Manage multidisciplinary cleaning, security and maintenance teams.
- Build strong client relationships and ensure customer satisfaction.
- Coordinate workforce planning, rosters, onboarding and training.
- Conduct inspections, audits and compliance checks.
- Ensure WHS, quality and contract requirements are achieved.
- Manage purchasing, budgets and operational costs.
- Prepare performance reports and identify improvement opportunities.
- Drive innovation and continuous improvement initiatives.
About You
You are a hands-on leader with a passion for people, service excellence and operational performance. You will bring:
- 3–5 years' experience in facilities management, integrated services, cleaning, security or property services.
- Proven leadership experience managing teams and operations.
- Strong organisational, communication and problem-solving skills.
- The ability to build positive relationships with clients and stakeholders.
- A current Driver Licence.
- A National Police Check or willingness to obtain one.
Why Join Trident?
As our next Duty Manager, you'll enjoy:
- The opportunity to lead a flagship contract and make a genuine impact on service delivery.
- Stability through a two-year maximum term opportunity with career growth potential.
- A diverse role with autonomy across integrated facilities operations.
- Career development opportunities with one of Australia's leading integrated services providers.
- Supportive leadership that encourages collaboration, innovation and continuous improvement.
- A values-driven culture built on teamwork, integrity, respect and customer excellence.
- The opportunity to mentor and develop teams while building lasting client partnerships.
Duty Manager in Townsville employer: Trident Services Australia
Trident Services Australia is an exceptional employer, offering a dynamic work environment in Cannon Hill, QLD, where you can significantly influence the commercial and contractual landscape of a growing national services business. With a strong focus on employee development, competitive remuneration, and flexible working arrangements, Trident fosters a culture of collaboration and innovation, empowering its leaders to drive meaningful change while engaging with a diverse range of operational functions.
Contact Details:
Trident Services Australia Recruitment Team
