At a Glance
- Tasks: Ensure safety and security while providing top-notch customer service at Townsville Shopping Centre.
- Company: Join Trident, a national leader in integrated service delivery with a focus on inclusivity.
- Benefits: Enjoy a $2,000 retention bonus, professional uniform, and ongoing training opportunities.
- Other info: Flexible rotating roster with stable, long-term employment opportunities.
- Why this job: Be part of a supportive team and make a real difference in your community.
- Qualifications: Must have a current QLD Security License and strong communication skills.
The predicted salary is between 40500 - 49500 $ per year.
Security Officer | Townsville Shopping Centre
We are currently seeking motivated Retail Security Officers to join our team in a full-time rotating role.
Trident is offering a $2,000 retention bonus payable after successful completion of probation period.
Roster
- Monday & Tuesday: 8:30am - 8:30pm
- Wednesday & Thursday: 8:30pm - 8:30am
- Four days off, rotating through an 8 week cycle
- Weekend work required
As a Trident Security Officer, you will be responsible for providing a safe, welcoming environment while maintaining a strong security presence on-site.
We are looking for individuals who are passionate about customer service, quick-thinking, and ready to be part of a professional and supportive team.
Your responsibilities will include
- Providing high-quality customer service and front-line support
- Identifying and resolving potential risks and issues proactively
- Responding to all medical and security incidents
- Accurately reporting and recording incidents during your shift
- Responding to emergencies in line with site protocols
- Building professional relationships with emergency services
- Using conflict resolution and de-escalation techniques effectively
To be successful in this role, you will need
- A current QLD Security License with valid Crowd Control function
- Valid First Aid and CPR certificates
- Strong written and verbal communication skills
- A customer-first attitude with strong interpersonal skills
- Flexibility to work within a rotating 24/7 roster
- High personal integrity and grooming standards
- Previous experience in regulated environments (desirable)
What we offer
- Full professional uniform provided
- Stable, long-term employment opportunities
- On-site training and ongoing professional development
- A supportive, inclusive team environment
Trident Services Australia is a national leader in fully integrated service delivery, supporting retail centres and airports across Australia through comprehensive, client‑focused solutions.
We are proud to provide high‑quality security services at Townsville Shopping Centre.
Trident is an equal opportunity employer that values diversity and inclusion.
We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, and people from all backgrounds.
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Townsville Security Officer employer: Trident Services Australia Pty
Trident Services Security Pty Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Retail Security Supervisor at Kawana Shoppingworld, you'll enjoy a full-time role with a balanced Thursday to Monday roster, allowing for a fulfilling work-life balance while leading a dedicated team in a vibrant retail environment. With opportunities for ongoing training and career advancement, you will be part of a company that values diversity and inclusivity, making it a rewarding place to grow your career.
Contact Details:
Trident Services Australia Pty Recruitment Team
