Night Shift Security Officer — Customer-Centric Patrol in Melbourne

Security Officer | Westfield Southland

Trident Services Australia is seeking a professional and licensed Full-Time Security Officer to join our team at Westfield Southland. This role offers a stable, set roster and the opportunity to play an important part in maintaining a safe, welcoming, and customer-focused retail environment.

What you’ll be doing:

• Delivering exceptional front-line customer service with a professional and approachable attitude.

• Responding promptly and professionally to medical emergencies, and other security situations.

• Conducting patrols and monitoring centre activity to identify safety risks

• Reporting hazards, incidents, and suspicious behaviour

• Supporting centre operations through crowd management and de-escalation

• Assisting with emergency procedures, alarms, and evacuation protocols

• Maintaining accurate incident reports and ensuring compliance with site procedures.

What you’ll need:

• Current VIC Private Security Individual Operator Licence (Security Guard)

• Current Crowd Controller and Monitoring endorsements

• Valid First Aid and CPR certification

• Strong communication skills and a customer-focused mindset

• Ability to work a set full-time roster (night shift)

• Excellent personal presentation and a professional approach

• A proactive mindset with the ability to remain calm under pressure

Why join Trident?

• Award rates plus applicable penalties and allowances

• Full training and professional uniform supplied

• Supportive, inclusive, and professional team culture

• Opportunity for long-term employment with a national security provider

• Work within a well-established retail environment with strong transport access

About Trident:

Trident Services is a proudly Australian-owned company delivering high-quality security services across retail, commercial, and public environments nationwide. We are known for combining effective security solutions with exceptional customer service, supported by well-trained officers, modern systems, and a strong commitment to compliance and safety.

Trident Services is an equal opportunity employer and encourages applications from all backgrounds, including First Nations peoples, people with disability, the LGBTIQ+ community, and culturally diverse applicants.