At a Glance
- Tasks: Support and optimise Dynamics 365 environments for top-tier clients.
- Company: Leading tech consultancy known for innovative Microsoft solutions.
- Benefits: Flexible remote work, competitive pay, and a chance to enhance your skills.
- Other info: Open to applicants across Australia with excellent career growth potential.
- Why this job: Join a dynamic team and make a real difference in customer service solutions.
- Qualifications: Experience with Dynamics 365 and strong troubleshooting skills required.
The predicted salary is between 63000 - 77000 $ per year.
My client is a leading technology consultancy known for delivering enterprise Microsoft solutions across complex environments. As they continue to grow their Managed Services practice, they are seeking an experienced Dynamics 365 Support Engineer to support and optimise business-critical Customer Service, Contact Center and Power Platform environments.
- Experience supporting Dynamics 365 Customer Service / Contact Center
- Strong capability across Power Platform – Power Automate, Power Apps, integrations
- L2/L3 support experience with strong troubleshooting and incident response skills
- Understanding of case management, unified routing and D365 configuration
- Clear communication with technical and non-technical stakeholders
- Familiarity with ISM, Essential 8, NIST standards (desirable)
Australian Citizenship required; security clearance highly regarded. This is a great opportunity for a proactive support engineer who enjoys solving problems, improving systems, and delivering excellent client experiences. The role is also open to most Australian locations including Sydney, Melbourne, Brisbane and is mainly working from home.
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