Travellers is a proud Australian, family-owned company. Our industry-leading team is driven by a mission to create experiences that go beyond mere lodging and offer best-in-class ‘home away from home’ accommodation for our guests.
We are looking for a motivated Casual Front Office Receptionist to join our team at Yallungah Boutique Hotel, 62 Byng Street, Orange, NSW — a one-of-a-kind destination for leisure and corporate guests that fuses contemporary art and striking design in a beautifully restored heritage homestead.
Role overview
The Casual Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process, as well as responding to guest requests in a prompt, friendly and efficient manner. You will also act as an ambassador for the region, providing town and tourism highlights for guests.
Why you’ll love working for us
- Competitive hourly rate with a cash payment incentive scheme and a fantastic work environment
- Newly renovated upscale property nestled in a beautifully restored 19th-century homestead
- Experience preferred, but open to training for the right person
- Be part of our foundation team
Key responsibilities
- Greet guests upon arrival, check them in and out, and provide information about the hotel’s facilities, services and local attractions
- Handle phone and online reservations, ensuring accurate and timely booking of rooms
- Maintain guest records, process payments, and manage the front desk’s daily operations
- Address guest inquiries, requests and complaints promptly and professionally
- Liaise with housekeeping and maintenance staff to ensure rooms are ready and issues are resolved quickly
- Monitor guest access and maintain the security of the front desk area
- Interact with guests to gather feedback and ensure their stay exceeds expectations
Our team lives the Travellers Group Core Values — Guest Obsessed, Empowering Our People, Innovation, Pride, Data-Driven Decisions, Hungry and Humble, Authenticity and Integrity.
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Casual Front Desk & Guest Experience Specialist employer: Travellers Group
At H2O Restaurant & Bar, part of the family-owned Travellers Group, we pride ourselves on fostering a supportive and creative work environment where culinary passion thrives. Located in the picturesque Bundaberg, our team enjoys the unique opportunity to work with fresh, quality ingredients while contributing to menu innovation and mentoring the next generation of chefs. Join us for a rewarding career that values genuine cooking, teamwork, and personal growth in a stunning riverside setting.
