At a Glance
- Tasks: Help create unforgettable travel experiences by communicating with clients and coordinating their requests.
- Company: Join a passionate team at Traveling with Mich, dedicated to exceptional customer service.
- Benefits: Enjoy remote work, flexible hours, and opportunities for professional growth.
- Other info: Be part of a supportive team that values your contributions and growth.
- Why this job: Make a real difference in clients' lives while developing your planning and communication skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 1170 - 1430 $ per month.
About the Company
Traveling with Mich specializes in creating personalized experiences for clients around the world.
Our team focuses on exceptional customer service, thoughtful planning, attention to detail, and creating seamless experiences tailored to each client's preferences.
We are looking for a motivated and organized Client Experience & Planning Advisor to join our remote team and help provide an outstanding experience from the initial client interaction through follow-up.
About the Role
This is a part-time remote position focused on client communication, planning, scheduling, and customer support.
The Client Experience & Planning Advisor will communicate with clients, understand their needs, coordinate requested services, maintain accurate client information, follow up on inquiries, and help ensure that each client receives attentive and professional service.
The ideal candidate enjoys working with people, is highly organized, communicates professionally, and can manage multiple tasks while working independently.
Key Responsibilities
- Communicate with clients through phone, email, and other approved communication channels.
- Respond to client inquiries in a timely and professional manner.
- Understand client preferences, requests, and service needs.
- Assist with planning and coordinating client requests.
- Coordinate schedules, reservations, and other client arrangements.
- Maintain accurate and up-to-date client records.
- Follow up with clients before and after services are completed.
- Address customer questions and concerns and provide appropriate solutions.
- Communicate with external partners and service providers when necessary.
- Monitor client requests and ensure timely follow-through.
- Provide a professional and personalized client experience.
- Follow company procedures, service standards, and confidentiality guidelines.
- Complete administrative and customer-support tasks as assigned.
Qualifications
- Required Qualifications
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Excellent organization and attention to detail.
- Ability to manage multiple tasks and prioritize responsibilities.
- Professional and positive communication style.
- Ability to work independently in a remote environment.
- Basic computer skills and ability to learn new software and platforms.
- Reliable internet connection and appropriate remote-work environment.
- Ability to meet scheduled working hours and deadlines.
- Preferred Qualifications
- Previous experience in customer service, client relations, scheduling, administration, hospitality, sales support, or a related field.
- Experience using CRM or client-management systems.
- Experience with scheduling or reservation platforms.
- Bilingual or multilingual communication skills.
- Experience working in a remote or customer-facing environment.
What We Offer
- Remote work environment.
- Part-time schedule.
- Flexible scheduling based on business needs.
- Professional development and training.
- Opportunity to develop customer service, communication, planning, and organizational skills.
- Supportive and collaborative team environment.
- Ideal Candidate
We are looking for someone who is
- Client-focused and service-oriented.
- Reliable and dependable.
- Organized and detail-oriented.
- Comfortable communicating with different types of clients.
- Professional and confident in written and verbal communication.
- Proactive when following up on tasks.
- Comfortable learning new technology and systems.
- Able to work independently while staying connected with the team.
- Equal Employment Opportunity
Traveling with Mich is committed to providing equal employment opportunities to qualified individuals.
Employment decisions are based on qualifications, skills, experience, business needs, and other lawful considerations.
Client experience & planner advisor in Canberra employer: Traveling with Mich
Traveling with Mich offers a remote work environment that promotes flexibility and independence, making it an attractive option for those seeking part-time opportunities. The company emphasizes exceptional customer service and thoughtful planning, ensuring that employees can contribute to creating personalized experiences for clients worldwide. With a focus on organization and communication, team members have the chance to develop their skills while providing outstanding client support.
