At a Glance
- Tasks: Turn customer enquiries into confirmed visits and transactions while providing competitive FX solutions.
- Company: Join Flight Centre, Australia's largest and most progressive travel retailer.
- Benefits: Exciting career opportunities, travel perks, and a supportive team culture.
- Other info: Be part of a growing team that values adventure and accountability.
- Why this job: Combine your passion for travel with sales skills in a dynamic environment.
- Qualifications: 1-2 years in customer-facing sales or service, with a knack for converting enquiries.
The predicted salary is between 18 - 22 $ per hour.
- 10d ago , from Flight Centre Travel Group
- Foreign Exchange Sales & Call Consultant
You’ll turn inbound enquiries into confirmed in-store visits and transactions by understanding customer needs, providing competitive FX solutions and creating a great customer experience, while protecting margin and delivering strong commercial outcomes.
Travel Money Oz is part of Australia’s largest and most progressive travel retailer (ever heard of Flight Centre?) We provide foreign currency solutions that help our customers get more out of their holiday.
Travel is in our DNA so naturally, if you're considering working with us, travel should be one of your biggest interests, too!
Responsibilities
- Handle inbound customer calls and quickly understand their FX needs.
- Qualify enquiries, including currency, transaction amount, travel plans and urgency.
- Check live rates and stock availability and provide accurate quotes within approved parameters.
- Build rapport and use your sales skills to convert enquiries into confirmed store visits.
- Identify opportunities to upsell relevant products and value propositions.
- Use your judgement to find the best store outcome when stock or customer requirements vary.
- Work closely with store teams, providing clear lead information and supporting a seamless handover.
- Manage calls against agreed KPIs, including call time, conversion and lead quality.
- Respond to store queries and keep teams updated on Deal Desk availability and lead activity.
Experience & Education
- 1–2 years’ experience in customer-facing telephone sales or service.
- Proven experience converting enquiries into sales or confirmed outcomes.
- Experience quoting or negotiating pricing, rates or similar commercial transactions.
- Comfortable working to KPIs such as call targets, conversion rates and lead management.
- A confident and commercially minded approach, with strong attention to detail.
- Experience in FX, financial services, travel, retail or a centralised sales environment is highly regarded.
We’d love to hear from you if you’re
- Customer-focused with a natural sales instinct.
- Calm and professional in a fast-paced environment.
- Curious, adaptable and excited to be part of a growing national function
Why is Flight Centre such a great place to work?
We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability.
We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition.
Explore us on Linked Inor check out our careers page atwww. fctgcareers. com
*Flight Centre is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*
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Foreign Exchange Sales & Calls Consultant – Melbourne employer: Travel Money Oz
At Travel Money Oz, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that encourages personal growth and development. As a part-time Foreign Currency Sales Consultant in Wetherill Park, you'll benefit from comprehensive training, performance incentives, and the unique opportunity to engage with customers while enjoying industry travel perks. Join us to be part of a team that values your contributions and offers a rewarding experience in the travel money sector.
