Housekeeping Supervisor in Shoal Bay

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation.

POSITION REPORTS TO: Housekeeping Manager / Resort Manager

POSITIONS REPORTING TO THIS POSITION: Room Attendants, Public Area Attendants, Housekeeping Team Leader

KEY RELATIONSHIPS: Guest Services Agents & Supervisor, Resort Host, Owners and Guests

PRIMARY OBJECTIVES: As the Housekeeping Supervisor, you will be responsible for ensuring the department operates within budgets and guidelines and to the standard expected by the Company. You will allocate and clean apartments as necessary to ensure a high standard of resort cleanliness. Under the direction of the Housekeeping Manager, you will participate in the day-to-day operation of the Housekeeping Department, specifically preparation and quality checking of all apartments and common areas.

Our Values are the HEART of Travel + Leisure:

• Hospitality – treating everyone like family
• Engagement – delivering our promise
• Accountability – owning our impact
• Respect – considering others in every interaction
• Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES:

• Assist the Housekeeping Manager with the running of the department to the standard expected by the Company.
• Inspection of rooms and common areas on a regular basis.
• Responsible for monthly inventory of stock and report discrepancies to Housekeeper.
• Provide exceptional customer service and ensure all requests are met efficiently.
• Ensure guests' requests are met in a timely manner and expectations are exceeded.
• Keep accurate records and monitor all requests through Housekeeping, e.g. Lost Property, VIP rooms, etc.
• Delegate workload and assist with other departments' requests.
• Assist reception with requests when required, e.g. cots & highchairs.
• Maintain positive relations with other staff and management.
• Maintain discipline and make recommendations as required.
• Report any maintenance issues to Maintenance and follow up on outstanding issues.
• This is a hands-on role and requires manual handling of goods.
• Quality checking of rooms in the absence of the Housekeeper.
• Responsible for a neat, safe workplace for Housekeeping staff and guests.
• Maintain all Housekeeping related equipment in working order.
• Able to complete weekly turn cost/turns.
• Assist with weekly rosters.
• Order stock to meet par levels.

Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures, and any reasonable instruction given by Travel + Leisure. Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and must not wilfully or recklessly interfere with or misuse anything provided for health and safety.

Display CARE to all internal and external parties. Display innovation through inspiring, creating, and improving processes and products. Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise. Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

• Availability to work flexible roster including evenings, weekends, and public holidays.
• Ability to manage department budget.
• Understanding of Workplace Health & Safety.
• Ability to work productively in a fast-paced, changing work environment.
• First Aid Certificate desirable.

Where Memories Start with You. Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighbouring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.