Guest Service Generalist

We Put the World on Vacation. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO: Rooms Division Manager, General Manager

POSITIONS REPORTING TO THIS POSITION: Nil

KEY RELATIONSHIPS: Front Office Supervisor/Manager, Guest Experience Hosts, Housekeeping Supervisor, Room Attendants

PRIMARY OBJECTIVES: At Travel + Leisure our vision is to put the World on Vacation. In your position as the Guest Service Generalist, you will be responsible for a multi-skill role working in two or more departments at the resort. This may include food and beverage, front office, and housekeeping.

Our Values are the HEART of Travel + Leisure:

• Hospitality – treating everyone like family
• Engagement – delivering our promise
• Accountability – owning our impact
• Respect – considering others in every interaction
• Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES:

• Provide a range of customer services through the handling of reservations, reception duties, guest activities, and general administration tasks within the accommodation facilities.
• Meet and greet all clients in a friendly, courteous, and professional manner.
• Attend to check-in and check-out of guests in a timely and efficient manner in accordance with correct procedures.
• Ensure that all guests' accounts are properly receipted, recorded, and reconciled by following operating guidelines.
• Ensure that client needs are met by providing accurate and relevant information by phone and over the counter.
• Maintain a high standard of customer service through handling all customers in a courteous, friendly, and helpful manner.
• Ensure that appropriate and relevant promotional material is available for clients by maintaining adequate supplies and presentation.
• Maximise room sales and conversion of enquiries through pro-active sales activity and techniques appropriate to the customer and selling period.
• Be familiar with and adhere to company occupational health and safety policies and procedures.
• Display innovation through inspiring, creating, and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers and managers.
• Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

• Formal studies in hospitality or customer service (desirable).
• Experience in one or more areas of service at a Hotel (preferred).
• Strong work ethics, flexible in approach, and supportive of others.
• Methodical and consistent worker with an eye for detail.
• Maintain high levels of customer satisfaction through friendly and efficient service, as measured by guest feedback.
• Drive sales as measured by increased revenues.
• Able to work all hours required to run operations.
• Ability to communicate effectively.
• Ability to work productively in a fast-paced, changing workplace.
• Ability to deliver quality customer service to owners and guests.

Where Memories Start with You: Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ********@travelandleisure.com, including the title and location of the position for which you are applying.