Transurban is seeking a Customer Specialist Support Manager in Melbourne to lead highly specialised teams handling complex escalations. You will partner with Legal, Risk and Corporate Affairs to manage sensitive matters and drive improvements across processes.
The role requires an analytical leader who translates data into executive insights, coaching a high-performing team and shaping customer resolution strategies across a regulated environment.
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Senior Manager - High-Risk Escalations & Insights in Melbourne employer: Transurban
Transurban is an exceptional employer that fosters a collaborative and inclusive work culture, where employees can see the tangible impact of their contributions to urban transport solutions. With a strong emphasis on flexibility, diversity, and employee wellbeing, Transurban offers numerous growth opportunities and encourages open communication, making it a rewarding place for professionals looking to make a difference in the community.
