Transurban in Melbourne seeks a Senior Customer Specialist Support Advisor - Dispute Resolutions to resolve complex customer complaints and drive timely outcomes. The role includes addressing escalations, coaching teams, and owning high-risk cases within a fast-paced environment.
You will analyze complaint data to identify systemic issues, support frontline staff, and prepare formal correspondence for executives and external bodies. This is a hybrid, full-time opportunity with strong benefits.
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Senior Dispute Resolution Specialist - Customer Support in Melbourne employer: Transurban
Transurban is an exceptional employer that fosters a collaborative and inclusive work culture, where employees can see the tangible impact of their contributions to urban transport solutions. With a strong emphasis on flexibility, diversity, and employee wellbeing, Transurban offers numerous growth opportunities and encourages open communication, making it a rewarding place for professionals looking to make a difference in the community.
