Transurban in Melbourne is seeking a Customer Specialist Support Advisor - Resolutions to deliver expert, empathetic resolutions for complex customer issues. This full-time permanent role joins a collaborative team focused on improving the customer experience.
You will handle escalated complaints across channels, investigate and resolve issues, build relationships with internal teams and external partners, and provide timely progress updates. A comprehensive onsite training program is provided.
Resolution Specialist - Customer Care & Escalations in Melbourne employer: Transurban
Transurban is an exceptional employer that fosters a collaborative and inclusive work culture, where employees can see the tangible impact of their contributions to urban transport solutions. With a strong emphasis on flexibility, diversity, and employee wellbeing, Transurban offers numerous growth opportunities and encourages open communication, making it a rewarding place for professionals looking to make a difference in the community.
