Transurban is seeking a Customer Specialist Support Advisor - Hardship in Melbourne to deliver timely, empathetic support to customers experiencing financial difficulty. You'll manage hardship cases, negotiate fair payment plans, and coordinate with internal teams to refine the customer journey.
The role offers a full-time permanent position with a structured onboarding and ongoing development. The position emphasises strong communication, regulatory awareness, and the ability to work across
Hardship Support Specialist - Customer Care Expert in Melbourne employer: Transurban
Transurban is an exceptional employer that fosters a collaborative and inclusive work culture, where employees can see the tangible impact of their contributions to urban transport solutions. With a strong emphasis on flexibility, diversity, and employee wellbeing, Transurban offers numerous growth opportunities and encourages open communication, making it a rewarding place for professionals looking to make a difference in the community.
