At a Glance
- Tasks: Support proactive communications for public transport services and engage with stakeholders.
- Company: Join Transport for NSW, a leader in safe and efficient transport systems.
- Benefits: Enjoy a competitive salary, hybrid work options, and a diverse workplace.
- Other info: Flexible work options available; we value diversity and inclusion.
- Why this job: Make a real impact by shaping public transport communications and enhancing customer experience.
- Qualifications: Strong communication skills and experience in content development are essential.
The predicted salary is between 124810 - 139787 $ per year.
You’re agile, keen and open to meaningful work and opportunities that come your way. You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
- Join our Operations Communications team where you will support the delivery of proactive and real-time communications for public transport services, disruptions, operational readiness activities, key projects and emergency events. You will help create clear, accessible and timely information for customers, communities and public transport operators.
- Deliver proactive and real-time communications support for public transport operations, including operational readiness projects, disruptions, crisis and emergency management activities.
- Develop clear, accessible and customer-focused content for service updates, communications plans, publications and digital channels.
- Build and maintain collaborative relationships with public transport operators, project teams, customers, communities and other stakeholders to support effective communications and engagement.
- Coordinate the review, approval and delivery of communications materials, ensuring information is accurate, timely and suited to the audience.
- Support media activities by monitoring emerging issues, preparing responses and identifying potential opportunities.
- Consider customer and stakeholder feedback and contribute to improvements in communications and the customer experience.
This is a permanent, full-time position offering hybrid working options, and is ideally located at our Newcastle office. Applications from candidates located in Sydney, or close to other major regional office hubs may also be considered.
About you
You are a capable communications professional who can turn complex or operational information into clear, practical messages for different audiences. You work well with a broad range of stakeholders, balance competing priorities and remain calm and responsive in a fast-paced operational environment.
You bring strong communication planning, stakeholder engagement and content development skills, along with experience creating customer-focused communications across traditional and digital channels. Your ability to adapt your approach, manage deadlines and deliver accurate information will help support positive customer and operational outcomes.
You possess strong written and verbal communication skills, with experience developing content and supporting communication plans or campaigns across traditional and digital channels. You are organised, responsive, able to manage competing deadlines while maintaining attention to detail and a strong customer focus and have a genuine passion for advocating for regional NSW.
Relevant tertiary qualifications in communications or a related discipline, or equivalent experience, are essential, along with a willingness to work outside normal business hours on occasion.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve.
Flexible work options may be available.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Public Transport Operations Communications Senior Officer in Sydney employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
