Transport for NSW is seeking a customer-focused supporter to manage passenger journeys via the reservation system, communicating in real time and assisting passengers with travel needs. This role emphasizes accuracy, empathy and proactive updates for diverse stakeholders.
Based on-site at the Rail Operations Centre in Alexandria, the position operates on a 24/7 rotating roster across day, night and weekend shifts, providing timely information and resolving issues to keep passengers connected
Passenger Experience & Reservations Specialist in Sydney employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
