At a Glance
- Tasks: Manage public liability claims and collaborate with stakeholders for fair outcomes.
- Company: Transport for NSW, connecting communities and providing a safe transport system.
- Benefits: Hybrid work model, flexible options, and opportunities for professional growth.
- Other info: Diverse workplace with support for Aboriginal people and those with disabilities.
- Why this job: Make a real impact on policies that improve lives while developing your career.
- Qualifications: Experience in claims management and strong communication skills.
The predicted salary is between 56700 - 69300 $ per year.
Transport for NSW – Sydney International Airport NSW
Your career path could surprise even you, there's so much variety. You've been looking for an opportunity to influence policies, initiatives, and projects that can improve the lives of millions of people.
In this role, you'll:
- Manage a portfolio of public liability claims from end to end, including personal injury, general liability matters and third-party property damage.
- Manage claims through to resolution, responding to enquiries and working closely with internal and external stakeholders to support timely, fair and well-informed outcomes.
- Collaborate across Transport for NSW, as well as with insurers, legal practitioners and service providers, while maintaining accurate records and ensuring claims are managed in line with relevant legislation, policies and procedures.
- Contribute to process improvements, strengthen customer outcomes and support the ongoing development of claims and recoveries practices within the team.
Enjoy a hybrid way of working, with Tuesdays based in Burwood and Thursdays at 231 Elizabeth Street, Sydney, providing regular opportunities to connect and collaborate with the team.
About you
You're an experienced claims professional with a strong background in claims management, ideally within public liability or general insurance, and are confident managing claims through the end-to-end lifecycle. You bring an understanding of relevant legislation and regulations and can interpret requirements and communicate them clearly to a range of stakeholders.
Strong attention to detail, sound judgement and a genuine customer focus will be key to your success. You're comfortable balancing competing priorities in a fast-paced environment, working collaboratively with others and building effective stakeholder relationships. An inquisitive mindset, solid analytical and problem-solving skills, and a willingness to adapt and learn new processes will help you thrive in the role.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve.
If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Liability Claims & Recoveries Officer in Sydney employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
