At a Glance
- Tasks: Lead the design and delivery of user-focused knowledge for IT services.
- Company: Transport for NSW, a key player in enhancing public transport.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and sustainability.
- Why this job: Make a real difference in service efficiency and user experience.
- Qualifications: Experience in ITIL and ServiceNow, with strong collaboration skills.
The predicted salary is between 90000 - 110000 $ per year.
Transport for NSW is seeking a Knowledge Management Lead to design and deliver efficient, user-focused knowledge for incident, problem and service requests. You’ll partner with technical teams to capture critical knowledge and enable faster restoration of services, while promoting self-service and continuous improvement.
Based in Sydney, you’ll drive adoption of KM tools and practices, measure impact with usage insights and contribute to accessibility and sustainability through knowledge.
Knowledge Management Lead – Hybrid in Sydney employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
