At a Glance
- Tasks: Coordinate and deliver service design activities for tech initiatives, ensuring smooth transitions.
- Company: Join Transport for NSW, a leader in creating efficient transport solutions.
- Benefits: Competitive salary, flexible work options, and a diverse, inclusive workplace.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on millions by enhancing transport services across Australia.
- Qualifications: Experience in service design, strong communication skills, and familiarity with Agile methodologies.
The predicted salary is between 49500 - 60500 $ per year.
If you're after impact, there's no other organisation in Australia that delivers work on this scale. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.
In this role, you'll:
- Support the coordination and delivery of service design and assurance activities across technology initiatives.
- Guide project teams through service transition and assurance processes, ensuring solutions are fit for purpose and aligned with operational standards.
- Work closely with multiple stakeholders to meet time-bound deliverables while maintaining governance and quality outcomes.
- Support delivery teams, ensuring service readiness and smooth transition into operations.
About you
The ideal candidate is an experienced service design and assurance professional who can hit the ground running in a fast-paced environment. You are a proactive self-starter with strong communication and coordination skills, comfortable engaging across multiple teams and managing competing priorities. Experience in service transition processes, along with exposure to both waterfall and Agile methodologies, is essential, while knowledge of ServiceNow reporting and continuous improvement practices is highly regarded. We are looking for a confident, hands-on individual who takes initiative, requires minimal direction, and contributes positively within a collaborative and open team culture.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve.
Flexible work options may be available. Applications close 11:59 PM, Wednesday 22 July 2026. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Service Design & Assurance Specialist employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
