At a Glance
- Tasks: Design customer-centred digital services and solve complex problems with a creative team.
- Company: Join Transport for NSW, a diverse and innovative organisation shaping the future of transport.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Engage in a dynamic environment with a focus on accessibility and inclusive design.
- Why this job: Make a real impact on user experiences while collaborating with multidisciplinary teams.
- Qualifications: Experience in Service Design, UX Design, or Product Design with strong communication skills.
The predicted salary is between 135000 - 165000 $ per year.
In this role, you'll:
- Lead discovery activities to understand customer needs, business challenges and desired outcomes.
- Create current and future-state customer journeys, service maps and user flows.
- Develop service blueprints that connect people, processes, systems and customer touchpoints.
- Translate insights and requirements into wireframes, prototypes and interaction designs.
- Partner with engineering teams to ensure designs are technically feasible and delivery-ready.
- Conduct and support customer research, usability testing and validation activities.
- Apply accessibility standards, design systems and user-centred design principles.
- Remain engaged throughout delivery, collaborating closely with developers and stakeholders to bring solutions to life.
- Contribute to building mature end-to-end product delivery practices across the organisation.
About you
You're a T-shaped designer who combines strategic service design thinking with strong hands-on UX and product design capability. You can confidently take a problem through the entire design lifecycle:
- Demonstrated experience in Service Design, UX Design or Product Design.
- Strong facilitation and stakeholder engagement skills.
- Experience creating customer journey maps, service blueprints and user flows.
- Proficiency using design and prototyping tools such as Figma or similar.
- Experience conducting user research and usability testing.
- Strong understanding of accessibility and inclusive design practices.
- Ability to work effectively with technical teams and translate business requirements into practical design solutions.
- Excellent communication and storytelling skills.
Highly Regarded
- Experience within Government, regulated industries or large enterprise environments.
- Exposure to products involving multiple systems, integrations and stakeholder groups.
- Experience working within Agile product delivery teams.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Service & Experience Designer in Parramatta employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
