At a Glance
- Tasks: Lead tech support for tolling systems, ensuring reliability and performance.
- Company: Join Transport for NSW, shaping the future of transport.
- Benefits: Enjoy flexible work options, competitive salary, and career growth.
- Other info: Diverse workplace with hybrid work culture and support for all.
- Why this job: Make a real impact on transport technology that connects communities.
- Qualifications: Experience with mission-critical applications and large-scale transaction systems.
The predicted salary is between 56250 - 68750 $ per year.
You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end. You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.
In this role, you'll:
- Work as part of a team providing senior technical expertise to ensure the reliability, security, and performance of tolling technology within the Customer Technology branch.
- Lead complex second line support to ensure timely and efficient resolution of incidents and service requests, change governance, and operational readiness for releases, delivering high quality customer outcomes and protecting revenue services.
- Provide technical leadership and cross-functional support to ensure system performance, cybersecurity compliance, and the successful delivery of infrastructure initiatives.
- Drive operational excellence by managing technical documentation, mentoring staff, and utilizing data-driven reporting to proactively resolve complex issues and mitigate risks.
About you
You will have extensive experience operating mission-critical customer facing applications (incident, problem, change, release) in large-scale government or regulated environments. You will also have experience with tolling platforms or comparable large scale transaction systems, including payment, ticketing, or mission critical transport technologies, interchange workflows, and performance tuning.
This is a permanent opportunity based at our Parramatta Square office and will work within the team's established rhythm. This currently includes regular in-person collaboration days on Tuesday and Wednesday, subject to changes as per workplace presence requirements. This position will require some flexibility to work evenings and occasionally overnight, as well as infrequent weekend work, to support critical 24/7 operational activities.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.
Applications close 11:59 PM Wednesday 19th August 2026. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Senior Technical Specialist in Parramatta employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
