At a Glance
- Tasks: Respond to customer enquiries and resolve compliance issues with empathy and efficiency.
- Company: Join Transport for NSW, a leader in connecting communities through transport.
- Benefits: Enjoy a competitive salary, job stability, and opportunities for professional growth.
- Other info: Diverse workplace with support for Aboriginal people and those with disabilities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in high-quality customer service and strong problem-solving abilities.
The predicted salary is between 50715 - 61985 $ per year.
You're passionate about a career delivering solutions that impact millions. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
- Respond to regulatory program enquiries and provide accurate advice on compliance matters, non-compliance allegations, and information requests from law enforcement agencies.
- Investigate and resolve customer compliance issues in line with policies, procedures, and decision-making guidelines, escalating complex matters when required.
- Support customer service excellence by identifying enquiry trends, contributing to reporting, and assisting with continuous improvement initiatives.
- Maintain and update customer enquiry systems and databases to support evidence-based decision-making, risk management, and regulatory reporting.
About you:
- You have proven experience delivering high-quality customer service in fast-paced, high-volume environments.
- Your strong problem-solving skills enable you to efficiently investigate and resolve customer enquiries and compliance issues.
- You can effectively manage competing priorities and meet tight deadlines while maintaining accuracy and attention to detail.
- Your ability to work under pressure supports consistent service delivery and positive customer outcomes.
Who we are:
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve.
This is an in-person, on-site role. Applications close 11:59 PM Wednesday 19 August, 2026.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Customer Enquiry Officer in Parramatta employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
