At a Glance
- Tasks: Provide top-notch customer service via phone, live chat, and admin support.
- Company: Join Transport for NSW, a leader in connecting communities.
- Benefits: Competitive salary, flexible work options, and a supportive team environment.
- Other info: Diverse workplace with opportunities for growth and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication and problem-solving skills are essential.
The predicted salary is between 56700 - 69300 $ per year.
You put people at the heart and take pride in the impact of your work. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
- Work as part of a team delivering people support services, providing high-quality customer service and support across phone, live chat and administrative channels.
- Resolve complex enquiries, process transactions and contribute to continuous improvements that enhance customer experience and service delivery.
- Deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.
About you:
Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes. You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment.
Who we are:
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve.
Flexible work options may be available. Applications close 11:59 PM Wednesday 2nd September 2026. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Shared Services Support Officer in Newcastle employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
