At a Glance
- Tasks: Provide customer support for DRIVES enquiries and resolve operational issues.
- Company: Transport for NSW, connecting communities with a diverse workforce.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: In-person role with support for Aboriginal people and those with disabilities.
- Why this job: Make a real impact by transforming community service experiences.
- Qualifications: Strong communication and problem-solving skills; customer service experience preferred.
The predicted salary is between 102613 - 109183 $ per year.
You see the big picture, you've always worked on a grand scale, and now you're ready to re-focus on grand impact. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
- Provide customer-focused support for DRIVES enquiries, user access, and day-to-day operational issues, applying strong problem-solving skills to deliver timely resolutions, maintain high service standards, and contribute to the effective operation of the DRIVES Help Desk.
You will:
- Provide frontline support to DRIVES users across a range of internal and external customers.
- Respond to customer enquiries and assist with common DRIVES, account and access-related requests.
- Follow established procedures and knowledge resources to provide accurate and consistent advice.
- Investigate and resolve straightforward enquiries, escalating more complex matters to Senior Officers or the appropriate support area.
- Maintain clear and accurate records of customer interactions and actions taken.
- Work collaboratively within the DRIVES Help Desk to support day-to-day service delivery.
You have strong customer service and communication skills, enabling you to build positive relationships and deliver excellent support to customers and stakeholders. You are confident working in fast-paced service environments and can effectively engage with customers while managing competing priorities. You quickly learn new systems, processes, and procedures, with a strong attention to detail and commitment to data accuracy, privacy, and record keeping. You proactively seek clarification, escalating more complex matters to Senior Officers or the appropriate support area.
Who we are: Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.
Drives Help Desk Officer in Newcastle employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
