Sanctions Officer in Grafton

You put people at the heart and take pride in the impact of your work. You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

• Work as part of a team delivering driver licence compliance and enforcement activities including a new Drug & Alcohol Program which will impact a large number of NSW Driver Licence Holders.
• Provide administrative and support services across licence sanctions, process high-volume transactional tasks with accuracy, support information flow and decision-making, respond to enquiries, maintain records and databases, and contribute to a customer-focused, high-performing team environment.
• Deliver efficient, accurate processing and administrative support in a high-volume, transactional, legislatively governed environment that requires attention to detail, adaptability, and customer-focused service.

Please note that this role is based in Grafton where you are required to attend the office 5 days pw. There are multiple temporary full-time roles to 29.10.27 working on the project and BAU work.

Your strong administrative capability, attention to detail, customer service focus, decision-making accuracy, research and analytical skills formed across transactional, regulatory, customer service or administrative environments will see you excel in managing competing tasks, maintaining high-quality records, supporting decision-making processes, and navigating legislative and procedural requirements to deliver accurate and timely outcomes.

You’re recognized as resilient, adaptable and able to work effectively under pressure, skilled at processing information accurately, engaging with customers and stakeholders, and supporting team operations, and experienced in high-volume transactional processing, applying legislation and procedures, conducting research, compiling information, and contributing to team-based service delivery.

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve.

If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. This is an in-person, on-site role. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.