This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes.
Key responsibilities
- You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement.
- Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels.
What you need
- Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role.
- You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes.
- Positions can be located in either Dubbo or Parkes.
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Contact Centre Officer - P2P (Shift Work) Dubbo / Parkes employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
