At a Glance
- Tasks: Join a collaborative team to analyse data and improve services.
- Company: Transport for NSW, connecting communities with a purpose-driven approach.
- Benefits: Competitive salary, flexible work options, and a diverse workplace.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real impact by solving operational challenges and enhancing community services.
- Qualifications: Strong analytical skills and experience with data analysis tools.
The predicted salary is between 103500 - 126500 $ per year.
You’re agile, keen and open to meaningful work and opportunities that come your way. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
In this role, you'll:
- Work as part of a collaborative Service Improvement team supporting a range of Shared Service business lines.
- Investigate operational challenges, analyse complex data, provide insights, and identify opportunities for improvement.
- Support larger improvement initiatives through data analysis, reporting and mapping, while also leading smaller projects.
- Work with stakeholders to help identify root causes, measure benefits and develop practical solutions that improve compliance, reduce costs and deliver more efficient, consistent and customer-focused services.
This role operates within our hybrid working model, requiring 50% workplace attendance. The home base for this role is Burwood, with flexibility to work from other office locations at times. Team collaboration days are on Tuesdays.
About you
Your analytical capability, developed across service improvement, data analysis, or junior business analysis roles, will see you translate business problems and data into clear, meaningful insights. You are recognised as a confident communicator and collaborative stakeholder partner, skilled at reporting and process mapping, documenting business requirements and coordinating improvement activities. You have advanced Excel skills, a strong interest in automation and the ability to work with large and complex data sets. Experience with Power BI, Power Automate, Power Apps, Python, or other data analysis and visualisation tools will be highly regarded.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
Service Improvement Analyst in Burwood employer: Transport for NSW
Transport for NSW is an exceptional employer that prioritises the wellbeing and work-life balance of its employees while delivering impactful infrastructure projects. Located in Newcastle, this role offers a collaborative work culture with opportunities for professional growth, as well as a commitment to diversity and inclusion, ensuring all voices are heard and valued. Join us in making a difference in the community while advancing your career in a supportive environment focused on achieving Net Zero goals.
