At a Glance
- Tasks: Manage records and information to support decision-making and governance.
- Company: Join the TAC, a trusted public insurer dedicated to road safety in Victoria.
- Benefits: Competitive salary, flexible hybrid work, and a supportive team environment.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Make a real impact on community safety while growing your career.
- Qualifications: Experience in records management and strong communication skills required.
Employment type: Part-time, 0.6fte fixed-term role (parental leave replacement) until 26 November 2027
Location: Geelong with flexible hybrid working
Salary: Offering a competitive starting base salary of $80,800 (pro rata for part time) plus super and benefits
When you work at the TAC, what you do matters. At the Transport Accident Commission (TAC), our purpose is to care for the lives of everyone who travels on Victoria’s roads. Every day, we contribute to better recovery outcomes for clients and safer journeys across Victoria.
As an Information Management Officer, you’ll create impact by ensuring the TAC's records and information are managed accurately, efficiently, and in line with legislative and organisational requirements, enabling informed decision-making, strong governance, and seamless access to information across the organisation.
Key responsibilities include:
- Deliver responsive information management services by processing ServiceNow requests, coordinating file retrievals, courier services, and managing incoming enquiries to support business needs.
- Support the efficient flow of information across the TAC through digital mailroom activities, mail processing, document classification, indexing, and records management activities.
- Maintain accurate and compliant recordkeeping practices by ensuring information is appropriately captured, classified, secured, and managed within TAC recordkeeping systems and in line with established procedures.
- Provide quality customer service and stakeholder support by building strong relationships with internal customers, external vendors, and team members, while contributing to continuous improvement and information management initiatives.
About the Team
Reporting to the Information Manager, this role sits within the Enterprise Information Management branch of the Enterprise Change and Workplace Experience Division. You'll be joining a friendly, supportive team that takes a practical, outcomes-focused approach to work. The team collaborates closely and is committed to delivering high-quality information management solutions that support the organisation's success.
What you’ll bring:
- Records and information management expertise – Certificate IV in Recordkeeping (or similar) or equivalent experience in records, information, or document management, ideally within a government environment, with knowledge of recordkeeping systems such as Content Manager.
- Customer service and communication skills – Strong interpersonal, written, and verbal communication skills, with a proven ability to build positive stakeholder relationships, provide outstanding customer service, and proactively seek and share information.
- Organisation, teamwork, and technical proficiency – Strong computer skills, proficiency in Microsoft Office applications, and the ability to work effectively both independently and collaboratively to manage priorities, meet service level targets, and deliver outcomes within required timeframes.
Why work at the TAC:
- See the impact you create. Influence how TAC performs by shaping decisions, strengthening capability and shaping organisational change.
- Be recognised for what you contribute. Work alongside leaders and teams across TAC, bringing expertise, judgement, and constructive challenge where it matters most.
- Grow your capability. Build your expertise through meaningful work, challenging opportunities, and continuous learning, and grow your career in a culture that encourages improvement and curiosity.
- Take pride in work that matters. Build a long-term career with one of Victoria’s most trusted public insurers where your work creates meaningful organisational impact.
- Be rewarded for great work. We offer a range of employee benefits to support your wellbeing, career and life outside of work.
A safe and inclusive place to work. At the TAC, we’re committed to building a workplace where everyone is respected, supported, and able to perform at their best. We believe diverse perspectives strengthen our organisation and help us create better outcomes for all Victorians. We welcome people of all backgrounds, experiences, and perspectives, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse communities, women, gender-diverse people, and members of the LGBTIQ+ community.
Child safety. At the TAC, we are committed to the safety of children and young people.
Ready to Make Every Day Matter? If you’re looking for an opportunity to deepen your impact, build your capability, and be part of a high-performing team that’s building better outcomes for Victorians, all applicants will be advised of the outcome of their application.
If we can do anything to help make applying for this role easier, or you have an adjustment request, please let our Talent Acquisition Team know.
Applications for this role close at 11:55pm Sunday 8 November 2026.
Information Management Officer employer: Transport Accident Commission Victoria
At the TAC, we pride ourselves on being an exceptional employer dedicated to the wellbeing of our employees and the community. Located in Geelong, our flexible hybrid working model fosters a supportive work culture that values diversity and inclusion, while offering ample opportunities for professional growth and development. Join us in making a meaningful impact on the lives of Victorians as we work together to ensure safer roads for everyone.
Contact Details:
Transport Accident Commission Victoria Recruitment Team
