Client Services Coordinator in Brisbane

As a Client Services Coordinator, you will be the first point of contact for both clients and interpreters, helping ensure that high-quality language services are delivered efficiently and professionally. In this role, you will contribute to operational excellence by providing consistent support, managing service requests, resolving issues, assisting interpreters, and building strong client relationships.

We’re looking for someone who is proactive, people-oriented, and highly organised with a passion for communication and cultural inclusion.

Application Requirements

Please confirm in your cover letter that you have rights to work in Australia.

Key Responsibilities

• Respond promptly and professionally to inbound calls and emails from clients seeking interpreting and translation services.
• Ensure timely service delivery by coordinating with interpreters and managing changes.
• Monitor shared team inboxes, prioritise incoming inquiries, and elevate issues when appropriate.
• Track and ensure KPIs are met for feedback response and resolution.
• Lead and contribute to special projects and administrative initiatives to drive team and operational success.
• Provide regular performance and data and trend analysis to identify opportunities for operational efficiency.
• Support team coordination and adapting to changing priorities.

Client Relationship Management

• Serve as a liaison between clients and interpreters, helping to clarify expectations, manage feedback, and ensure satisfaction.
• Participate in client meetings (in person or virtually) to build rapport, understand evolving needs, and promote service enhancements.
• Support account managers in preparing reports and help to monitor service trends, anticipate client needs, and implement proactive strategies to strengthen client relationships.
• Triage and resolve service-related issues or disputes from clients or interpreters professionally and in a timely manner.
• Document incidents and elevate more complex problems to team lead.
• Identify recurring challenges and recommend improvements to workflows, processes, or client communication.

Qualifications

• 2+ years in client services, customer support, or coordination roles, preferably in the language services, healthcare, or staffing industries.
• Excellent communication skills (verbal and written in English).
• Multilingual candidates or those with proficiency in a second language a plus.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Strong administrative skills and attention to detail.
• Sound analytical and problem-solving abilities.
• Ability to manage competing priorities across multiple teams.

Soft Skills

• Empathy and cultural sensitivity.
• Conflict resolution and diplomacy.
• Detail-oriented with follow-through.
• Collaborative mindset and team player.

About Us

Translationz is a leading language services company providing translation and interpreting services across Australia. We are a high growth, financially stable company.

Translationz is proud to be an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

What We Offer

• A supportive, mission-driven team environment.
• Opportunities to make a real impact in supporting language access and inclusion.
• Competitive salary.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.