NDIS Service Team Leader in Adelaide

Are you an experienced NDIS professional and passionate leader ready to take the next step in your career? Do you enjoy leading and developing teams, building meaningful relationships with participants and ensuring high-quality disability support services? Home Caring Tranmere is looking for a motivated, compassionate and capable NDIS Service Team Leader to join our growing team.

This is an exciting opportunity for an experienced disability services professional who thrives in a dynamic environment, enjoys taking ownership and is passionate about delivering exceptional, person-centred support. As our NDIS Service Team Leader, you will play a key role in overseeing the day-to-day operations of 24/7 supported care environments, Supported Independent Living arrangements, while also providing leadership and operational oversight to Support Workers delivering in-home and community-based NDIS services.

This is not just a desk-based leadership role. We are looking for someone who enjoys being actively involved, supporting frontline teams, engaging with participants and families, resolving challenges and leading by example. If you are a natural leader who combines strong operational skills with genuine compassion, accountability and a customer-first mindset, we would love to hear from you!

About the Role

As an NDIS Service Team Leader, you will take a proactive, hands-on approach to leading daily service operations, supporting frontline teams and ensuring participants receive safe, consistent, responsive and high-quality person-centred care. A key focus of this role is building strong relationships, maintaining proactive and effective communication, and working collaboratively with participants, families, Support Workers, Case Managers and other key stakeholders to ensure seamless service delivery and positive participant outcomes.

You will demonstrate strong leadership, initiative and problem-solving skills, proactively identifying and resolving operational challenges, responding to changing participant needs and supporting your team to deliver exceptional care. We are looking for a confident, approachable and solutions-focused leader who takes ownership, leads by example and is passionate about continuous improvement, customer satisfaction and empowering both participants and staff to succeed.

Your Key Responsibilities

• Oversee the day-to-day running of 24/7 care homes, SIL and independent living arrangements, as well as in-home and community-based NDIS services, ensuring safe, consistent and high-quality support.
• Lead, mentor and support Disability Support Workers, promoting a positive team culture, accountability, effective communication and professional development.
• Guide teams in supporting participants with complex physical, psychosocial, mental health and behavioural needs, ensuring individual care plans, positive behaviour support strategies and risk management procedures are followed.
• Build strong relationships with participants, families and stakeholders, ensuring responsive, person-centred services that promote independence, choice and participant satisfaction.
• Maintain a visible presence across service locations, provide practical guidance to frontline teams and deliver direct participant support when required.
• Monitor service standards, staff performance, documentation, incident management and compliance with NDIS requirements and organisational policies.
• Proactively manage staffing and operational challenges, identify opportunities for service improvement and work collaboratively with management to achieve positive participant and team outcomes.

Most importantly, we're looking for someone who genuinely cares about people, leads by example and takes pride in helping both participants and team members succeed.

About Home Caring

At Home Caring Tranmere, we are committed to delivering compassionate, reliable and personalised aged care and disability support services. We support people living with disability to achieve greater independence, wellbeing, choice and quality of life through tailored in-home, community and supported living services. We believe exceptional care starts with exceptional people. Our focus is on building a workplace where employees feel supported, valued and empowered to deliver their best work.

What Qualifications & Requirements

• Relevant qualification in Disability, Community Services, Individual Support, Mental Health or a related discipline, or equivalent relevant experience.
• Previous experience in a Team Leader in disability services or similar leadership position is essential.
• Strong understanding of SIL, 24/7 supported care, and community-based disability support services.
• Experience supporting participants with complex needs, including behaviours of concern and psychosocial disabilities.
• Sound knowledge of NDIS Practice Standards, safeguarding responsibilities and person-centred support.
• Willingness to travel between service locations across Adelaide's metro suburbs.

Why Join Home Caring Tranmere?

• Make a real difference by leading teams and improving participant outcomes.
• Work alongside an approachable and collaborative management team that values your contributions.
• Attractive remuneration package that recognises your experience, skills and leadership capabilities.
• Opportunities for professional growth and advancement into senior leadership and operational management roles.
• Opportunities to further develop your leadership, NDIS service management and complex care expertise.
• Enjoy a dynamic, hands-on role with the independence to take initiative, solve problems and drive service improvements.
• Be part of an expanding service where your ideas, leadership and commitment can make a lasting impact.

If you're a passionate NDIS professional with proven leadership experience and a genuine commitment to participant wellbeing, we'd love to hear from you. Join Home Caring Tranmere and help shape the delivery of exceptional disability support services across Adelaide.

Applicants must have current legal working rights in Australia. Home Caring is committed to safeguarding children, young people and vulnerable adults. All employees must comply with our Code of Conduct, relevant NDIS requirements and applicable pre-employment screening and compliance obligations.