At a Glance
- Tasks: Lead and mentor a dynamic customer support team while ensuring top-notch service.
- Company: Join Training Resources Group, a forward-thinking company focused on customer success.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Other info: Be part of a supportive environment that values collaboration and innovation.
- Why this job: Make a real difference in customer experiences and lead a passionate team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 49500 - 60500 $ per year.
Training Resources Group (TRG) Australia seeks a Customer Service Manager to lead the Customer Support Team, System Administrators, and Data Migration Team.
You will manage day-to-day support operations and ensure timely resolutions in line with SLAs.
You will mentor staff, deliver structured training, handle escalations, and collaborate with Developers, Sales, and Customer Success to deliver a seamless customer experience.
SaaS Customer Experience Lead - Remote & Growth in Perth employer: Training Resources Group
Training Resources Group is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to thrive in the digital marketing space. With a focus on employee growth, you will have access to ongoing training and development opportunities while working remotely, allowing for a flexible work-life balance. Join us to be part of a dynamic team that values creativity and data-driven strategies, all from the comfort of your own home.
