At a Glance
- Tasks: Lead customer support teams and enhance the client experience in a fast-paced SaaS environment.
- Company: Join a dynamic company focused on innovative training solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for rapid career advancement.
- Other info: Fast career growth in a supportive and collaborative workplace.
- Why this job: Make a real difference by improving customer journeys and driving team success.
- Qualifications: Experience in customer service management and a passion for coaching and development.
The predicted salary is between 49500 - 60500 $ per year.
Training Resources Group, Inc. seeks a Customer Service Manager to lead the customer support, system administrators, and data migration teams. You will oversee day-to-day operations, escalations, and performance against SLAs, while coaching staff and driving training programs to improve the customer experience.
You will work with Developers, Sales, and Customer Success to ensure a seamless journey for clients, delivering continuous improvement across the support function in a fast-growing SaaS.
Remote SaaS Support Manager — Fast Career Growth employer: Training Resources Group, Inc.
At Training Resources Group, we pride ourselves on being Australia's largest training resources provider, offering a supportive and dynamic work environment that fosters career growth. With the flexibility of remote work and a focus on Australian hours, our employees enjoy a healthy work-life balance while contributing to a rapidly expanding company dedicated to high-quality vocational education. Join us to be part of a collaborative team where your insights and expertise in digital advertising will drive meaningful impact in the VET sector.
Contact Details:
Training Resources Group, Inc. Recruitment Team
