At a Glance
- Tasks: Coordinate staff rosters and client schedules while providing top-notch customer service.
- Company: Well-respected community service organisation dedicated to compassionate care.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on teamwork and client satisfaction.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in rostering and strong communication skills are essential.
The predicted salary is between 58500 - 71500 $ per year.
We are presently working with a well-respected, community service organisation who service their local communities with the provision of quality, responsive and compassionate care.
We currently have a locum role available for an experienced SAH Rosterer/Customer Service Coordinator located in the eastern suburbs of Melbourne.
Someone who is proficient in Alaycare would be highly desirable and can hit the floor running.
Start asap - December 2026.
Key Responsibilities
- Coordinate staff rosters, client schedules and service allocations
- Match staff to client needs while managing utilisation and travel time
- Respond to client, family and staff enquiries
- Provide administration support to the General Manager and wider Home Care team
- Assist with compliance, reporting, audits and record keeping
- Support referrals, intake, onboarding and staff compliance processes
- Assist with payroll, invoicing and general office administration
About You
- Experience in rostering, scheduling and administration within Support at Home
- Strong customer service, communication and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Alaya Care experience highly desirable
- Experience in Home Care, CHSP or Support at Home
- Proactive, reliable and solutions-focused with strong attention to detail
Rostering/Customer Service Coordinator in Whitehorse employer: Tradewind
Tradewind Australia is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for educators passionate about trauma-informed practices. Located in Melbourne's vibrant south-eastern suburbs, the company offers ample opportunities for professional growth and collaboration with dedicated colleagues, ensuring that every team member can contribute to meaningful educational outcomes. With a focus on continuous improvement and targeted interventions, Tradewind fosters an environment where educators can thrive and make a real difference in students' lives.
