At a Glance
- Tasks: Support clients facing homelessness to secure and maintain stable housing.
- Company: Tradewind Australia, a compassionate community services provider.
- Benefits: Competitive pay, superannuation, and salary packaging options.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in people's lives by helping them achieve housing stability.
- Qualifications: Experience in community services, crisis support, and knowledge of tenancy legislation.
The predicted salary is between 40.89 - 40.89 $ per hour.
Pay: $40.89 per hour + super + NFP Salary Packaging
Location: Gladstone, QLD
Employment Type: Full-time
Program: Early Intervention Homestay / Housing & Homelessness
Tradewind Australia is seeking an experienced Crisis Support Worker to join a frontline Housing & Homelessness program supporting people who are homeless or at risk of homelessness. This role provides end-to-end support to clients engaged in the Homestay program, with a strong focus on helping people overcome barriers to housing and establish and maintain successful tenancies. This is an opportunity to provide meaningful, practical support to clients while helping them secure and sustain safe, stable housing.
Working across an outreach-based Homestay program, you will support clients from intake through to exit, helping them build the skills, confidence and connections, and move towards greater independence.
About the role
You will work closely with clients to understand their circumstances, identify barriers to stable housing and provide holistic, client-centred, individualised support to help them achieve sustainable housing outcomes. Your responsibilities will include:
- Provide end-to-end support from client intake through to exit
- Support clients who are homeless or at risk of homelessness
- Help clients secure, establish and maintain stable tenancies
- Identify barriers impacting a client's ability to obtain or sustain housing
- Provide practical support around tenancy rights, responsibilities and obligations
- Apply a strong understanding of relevant Queensland residential tenancy legislation to support clients and provide accurate tenancy advice
- Assist clients to understand their tenancy agreements, requirements and responsibilities
- Develop and review individualised case management plans
- Provide advocacy, information and referrals to relevant housing and community services
- Support clients with budgeting, goal setting and developing independent living skills
- Connect clients with services that can address broader needs impacting housing stability
- Monitor client progress and respond to changing risks or circumstances
- Maintain accurate case notes, records and relevant homelessness service databases
- Work collaboratively with housing providers, community services and other professionals
- Support clients to build their independence and capacity to sustain their accommodation
About you
We are looking for a compassionate & experienced community services professional with a strong understanding of homelessness, housing and tenancy support and the ability to build trust and work confidently with clients experiencing complex circumstances. You should have:
- Previous experience in homelessness, housing, tenancy support, crisis support or case management
- Strong working knowledge of Queensland residential tenancy legislation and tenancy rights and obligations
- The ability to interpret and explain tenancy requirements clearly to clients
- Experience supporting people experiencing barriers to obtaining or maintaining stable housing
- Strong understanding of client-centred and strengths-based support
- Excellent communication, advocacy and relationship-building skills
- Strong case-management, organisation and documentation skills
- The ability to maintain professional boundaries while building trusting relationships
- The ability to work independently and as part of a broader team
Essential
- Police Check
- A current Queensland driver's licence
- Certificate III in Community Services or a related qualification
Early Intervention Housing Officer employer: Tradewind
Tradewind Australia is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for educators passionate about trauma-informed practices. Located in Melbourne's vibrant south-eastern suburbs, the company offers ample opportunities for professional growth and collaboration with dedicated colleagues, ensuring that every team member can contribute to meaningful educational outcomes. With a focus on continuous improvement and targeted interventions, Tradewind fosters an environment where educators can thrive and make a real difference in students' lives.
