At a Glance
- Tasks: Support tradespeople with expert product knowledge and exceptional customer service.
- Company: Tradelink, a leading supplier in the building and construction materials industry.
- Benefits: Competitive salary, professional development, staff discounts, and a supportive team environment.
- Other info: Opportunities for career progression and access to industry training.
- Why this job: Join a collaborative culture and make a real impact in the building trades industry.
- Qualifications: Experience in building trades, strong customer service skills, and technical knowledge preferred.
The predicted salary is between 14.4 - 17.6 $ per hour.
Tradelink is a leading supplier of building and construction materials, serving the trades and services industry across Australia. We are committed to providing exceptional customer service, quality products, and expert advice to tradespersons and building professionals. Our mission is to support the success of our customers by delivering reliable solutions and industry expertise. We pride ourselves on fostering a collaborative workplace culture where our team members are valued and have opportunities to develop their careers.
We are seeking a Branch Assistant/Trade Specialist to join our team at our Shepparton VIC location. This is a full‑time position that plays a vital role in supporting our customers with product knowledge, technical advice, and exceptional service. As a Trade Specialist, you will be the key point of contact for tradespersons and building professionals, helping them find the right materials and solutions for their projects. This position is essential to maintaining Tradelink's reputation for excellence in the building trades industry and directly contributes to customer satisfaction and business growth.
Key responsibilities
- Provide expert product knowledge and recommendations to trade customers across a range of building materials and supplies
- Assist customers in selecting appropriate materials for their specific projects and requirements
- Process customer orders accurately and efficiently, ensuring timely delivery and correct specifications
- Build and maintain strong relationships with regular customers and develop new business opportunities
- Maintain knowledge of product inventory, availability, pricing, and promotions
- Provide technical advice and support on product applications and building code compliance
- Respond to customer enquiries via phone, email, and in‑person with professionalism and efficiency
- Collaborate with the warehouse team to ensure orders are fulfilled correctly and on schedule
- Contribute to a safe and well‑organised workplace environment
What we're looking for
- Proven experience working in the building trades, construction industry, or a related field
- Strong knowledge of building materials, plumbing industry preferred
- Excellent customer service skills with the ability to communicate clearly with diverse customers
- Ability to provide technical advice and solve customer problems effectively
- Strong organisational and administrative skills with attention to detail
- Proficiency with computer systems and point‑of‑sale software
- Physical capability to handle and move building materials safely
- Reliability and a commitment to providing consistent, high‑quality service
- A current driving licence
- Forklift and truck licence would be an advantage
What we offer
- Competitive salary and benefits package
- Opportunities for professional development and career progression within the business
- Access to industry training and product knowledge development
- A supportive team environment where your expertise is valued
- Staff discounts on Tradelink products and services
- A safe and well‑maintained workplace with modern facilities
Trade Specialist employer: Tradelink
Tradelink is an exceptional employer that offers a vibrant and supportive work culture, perfect for ambitious graduates eager to kickstart their careers in business management and sales. With over 200 locations across Australia, we provide hands-on experience, dedicated mentorship, and real growth opportunities, ensuring you make a meaningful impact from day one. Our commitment to employee development, coupled with a dynamic team environment and profit-share scheme, makes Tradelink a fantastic place to build your future.
