Relationship Manager

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge, but it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people. In Australia, there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we’re committed to empowering our customers to get into their new car and onto the road. We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people. From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. We’re working towards a future where we look out for each other and our planet, enriching lives with the safest and most responsible ways of moving.

This is the kind of tomorrow we’re imagining here at TFA. Join us and help drive the future.

What you’ll contribute:

• Managing and growing an assigned portfolio of customers, identifying opportunities to increase penetration across the Toyota family and value chain.
• Driving customer retention, business expansion and upsell opportunities across fleet management and mobility solutions, including KINTO.
• Achieving sales and performance targets across settlements, margins, fee income and other key business measures.
• Developing and maintaining strategic Customer Value Plans to identify growth opportunities and strengthen customer partnerships.
• Analysing fleet portfolio data to deliver tailored recommendations and customised solutions that meet customer needs.
• Building and maintaining strong relationships with key stakeholders, including customers, dealers, suppliers and OneToyota partners.
• Conducting engaging customer meetings, business reviews and presentations that add value and support long-term partnerships.
• Proactively managing portfolio risk and ensuring compliance across areas such as credit, arrears, residual values and acceptable goods requirements.

Your attributes:

• Exceptional communication and stakeholder engagement skills, with the ability to build credibility and influence at all levels.
• Strong presentation and facilitation skills, with confidence leading customer meetings and business reviews.
• A consultative and commercially minded approach, backed by curiosity and strong questioning skills to uncover customer needs and identify opportunities.
• Excellent organisation and time management skills, with the ability to balance competing priorities and work autonomously.
• A proactive, self-motivated mindset and a passion for building lasting customer relationships.
• Experience or knowledge within the fleet management, finance and/or automotive industry will be highly regarded.

Life at Toyota & What we offer you:

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a great place to work:

You’re welcome to find out more by visiting our careers page. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Toyota is an endorsed employer for all women. Please review the Work180 website for further information. Come with us and help create the future.