At a Glance
- Tasks: Provide top-notch IT support and solve complex tech issues for over 900 staff.
- Company: Join Toyota Material Handling Australia, the leading forklift company in the country.
- Benefits: Enjoy paid parental leave, family events, health perks, and exclusive discounts.
- Other info: Great career growth opportunities and ongoing training to expand your skills.
- Why this job: Be part of exciting IT projects while making a real difference in a supportive environment.
- Qualifications: Degree in IT or related field, with experience in large organisations preferred.
The predicted salary is between 62100 - 75900 $ per year.
The purpose of this role is to provide a high standard of remote, onsite, telephone and email support to customers. You will be responsible for solving complex business wide IT networking and infrastructure issues for our 900 plus TMHA staff members. You may also work on exciting IT projects from time to time.
- Provide ongoing technical support and assistance to users across the TMHA group
- Monitoring and escalating issues impacting services, systems, and networks
- Provide assistance to administer, support and maintain IT infrastructure including PCs, tablets, phones, laptops, printers, servers and networking infrastructure
- Onboarding and termination of user accounts
- Provide assistance on IT projects when required
Please note this role is based at our Head Office in Moorebank, NSW 5 days per week.
Skills and experience:
- Degree in Computer Science/Software Engineering/IT (preferred)
- Experience working in large complex organisations.
- Knowledge and demonstrated technical proficiency in Microsoft Endpoint Manager (SCCM and Intune) including Windows Defender preferably in medium to large environments.
- Knowledge and experience scripting with VBScript, PowerShell and WMI.
- Experience supporting/managing workstation and server management platforms, OS Image deployment and maintenance, software, and patch deployment.
- Experience in Windows Operating Systems, Active Directory, Group Policies, WSUS, VCenter and Office 365 (Azure AD, Teams, Exchange Online)
- Experience in the support/management of iOS and Android endpoints
- Experience in the support/management of Dell and Lenovo hardware
Why work for us?
- Paid Parental Leave Program
- Family Day Events
- Family Christmas Parties
- Free access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeing
- Employee Assistance Program available to you and your family
- Dedicated monthly onsite support at our metro locations
- Sense of Purpose with quarterly donations made to local charities and junior sporting clubs
- Enjoy exclusive discounts across Officeworks, Toyota Insurance, Kinto & Canberra Raiders apparel.
- Financial Wellbeing activities
- Kid’s School Holiday packs with a range of activities!
- Employee Referral Program
Our commitment: TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.
About the Company: Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company. TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution. Due to TMHA’s structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support. TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.
Helpdesk Officer in Sydney employer: Toyota Material Handling
Toyota Material Handling Australia (TMHA) is an exceptional employer, offering Field Service Technicians the chance to work independently while being part of a supportive national organisation. With a strong focus on employee development, competitive remuneration, and a collaborative team culture, TMHA ensures that technicians have the tools and training needed to excel in their roles, all while enjoying the flexibility of managing their own schedules in the beautiful Hunter region.
